eVoucher Request

Please complete all details below. 

Make sure you submit the email address you used to make your original booking. 

If you have a return ticket, make sure you tick the options for both the outbound and inbound parts of the journey if you require e-vouchers for both. Please note we’re unable to process separate requests for the same booking. You’ll need to apply for all the vouchers you need for your booking in one go. 

Submitting this form will cancel your trip and request an e-voucher for all passengers included on your booking. You’ll receive separate vouchers for each passenger. For return journeys, you’ll receive separate vouchers per person for each part of the trip. The individual vouchers will add up to the full value of your previous booking. 

If you only need to request a voucher for some passengers on your booking but not all, please contact us using the details at the bottom of this form.

If your train has been cancelled by us on any date we’ll issue an e-voucher valid for 12 months. Please submit your request within 60 days of your initial outbound travel date.

(*) indicates a required field.

Traveller's details

First name *

Please enter your first name.

Last name*

Please enter your last name.

Departure date (enter date of outbound journey if you have a return booking)

Please enter your departure date

I need eVoucher

For both outbound and inbound journeys
For outbound journey only
For inbound journey only

Please choose what part of your booking you would like an eVoucher for: outbound, inbound or both.

Please confirm you only want to claim a voucher(s) for your Out/Inbound only Please confirm you only want to claim a voucher(s) for your Out/Inbound only

Please confirm

Email *

Please enter a valid email address

Confirm email *

Please check your email address

Please select an appropriate size file.

Are you a robot ?*

Please prove you’re not a robot by ticking the box.

Once this form is submitted your booking will be cancelled and an eVoucher will be sent to the email supplied for all passengers on the booking

Submit

You’ve missed something or made a mistake. Please check the form and try again.

Contact us for eVoucher requests for only some passengers on the booking, France 01 70 70 60 88 / UK 03432 186 186 / Belgium 02 400 67 31 / Netherlands 0207 16 83 25 / USA 1 646 934 6454 / Rest of the World 03432 186 186