Can you help me with an online booking? - Eurostar Help Centre

Can you help me with an online booking?

Need a helping hand making your online booking? Got a question, comment or suggestion for our website?

Just give us a call on:

  • UK: 03432 186 186
  • Belgium: 02 40 06 731
  • Other countries: +44 (0)3432 186 186

Open from 8am to 5pm Monday to Friday. Closed at weekends & Bank Holidays

Please note that a service fee of £10 per call now applies to Standard and Standard Premier bookings and exchanges made over the phone.

To exchange a Standard or Standard Premier ticket online or over the phone, you’ll also need to pay an exchange fee (£30 in Standard and £40 in Standard Premier) plus any difference in fare (per person, per leg of journey).

Prefer to email? Just send us a message, including your booking reference if it’s about an existing booking.


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