Entering and leaving Amsterdam or Rotterdam Stations
Additional information for smartphone users
Why this advice?
The station’s ticket gates are set up to read both ticket barcodes and digital bank cards, enabling commuters to tap in and out. Occasionally, these gates may read a bank card stored on a phone rather than an on-screen image of your ticket’s barcode. This will result in an incorrect payment of up to €20. Following these guidelines will help ensure that your ticket is scanned correctly and prevent undue charges.
What if I’ve been charged in error?
Payments taken at Dutch stations’ ticket gates are managed by OVpay. Please visit the OVpay website to find out how to get a refund.