Entering and leaving Amsterdam or Rotterdam Stations - Eurostar Help Centre
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Entering and leaving Amsterdam or Rotterdam Stations

To enter or leave Dutch stations, you need to scan your ticket barcode at the station’s ticket gates.

Additional information for smartphone users
 
  • Direct Eurostar journey
If you store bank card(s) digitally in your phone wallet, we recommend that you save your ticket to your Google/Apple Wallet or print it out.
 
  • Journey with a change in Brussels (Eurostar train + Thalys train)
To enter or leave Dutch stations, you’ll need to use your Thalys ticket. If you store bank card(s) digitally in your phone wallet, we recommend that you print out your Thalys ticket or disable contactless payments (sometimes referred to as NFC) on your phone.

Why this advice?
The station’s ticket gates are set up to read both ticket barcodes and digital bank cards, enabling commuters to tap in and out. Occasionally, these gates may read a bank card stored on a phone rather than an on-screen image of your ticket’s barcode. This will result in an incorrect payment of up to €20. Following these guidelines will help ensure that your ticket is scanned correctly and prevent undue charges.
  
What if I’ve been charged in error? 
Payments taken at Dutch stations’ ticket gates are managed by OVpay. Please visit the OVpay website to find out how to get a refund.

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