Unfortunately, we sometimes need to cancel trains. If your journey’s affected, we’ll do our best to give you as much notice as possible.

We’ll get in touch by email or SMS so please check the contact details in your booking.

If your train’s cancelled, you’ll find all the information you need in Manage Your Booking and links for your available options.
Click here for more information.

If you haven’t travelled yet and your train is cancelled you can either claim an e-voucher or exchange your ticket fee-free in Manage Your Booking or claim a refund.

More information on our disruption compensation