How can I get in touch with Eurostar?
Phone Bookings Open from 8am to 5pm Monday to Friday. Closed at weekends. Club Eurostar If you have any queries about Club Eurostar, call: UK: 03432 186 186 Open from 8am to 5pm Monday to Friday. Closed at weekends. Website queries (+44) 03432 186 186 Open from 8am to 5pm Monday to Friday. Closed at weekends. Be sure to have your Booking Reference to hand when contacting us. Train arrivals and departures Traveller Care Call: (+44) 03432 186 186 Eurostar Traveller Care team Kent House 81 Station Road Ashford Kent TN23 1AP Open from 8am to 5pm Monday to Friday. Closed at weekends. Baggage Services - Currently Closed (+44) 03448 225 822 Email: group.baggage@eurostar.com Lost Property - Currently Closed (+44) 03448 224 411 and select option1 Email: lost.property@eurostar.com Corporate Communications
To make a booking over the telephone or to enquire about a previous booking call us on:
Open from 8am to 4pm on Bank Holidays.
Exchanges & cancellations
For information about exchanging your ticket or if your train is cancelled, you can find details about your options in Manage Your Booking.
If you need further help, you can contact us via our online form.
France: 01 70 70 60 88
Belgium: 02 400 67 31
Netherlands: 0207 16 83 25
Open from 8am to 4pm on Bank Holidays.
(including online booking queries)
If you experience problems making a booking online, or have any queries, comments or suggestions regarding our website we may already have the answer to your question in our Questions and Answers Here
Alternatively send us an Email
Open from 8am to 4pm on Bank Holidays.
Can be found on our live arrivals and departures page
To contact us with comments or suggestions after you have travelled, or if you would like to express dissatisfaction or praise regarding your journey.
Email us via our online form
Write to:
Open from 8am to 4pm on Bank Holidays.
If you are not satisfied with our reply you can contact London Travel Watch
An independent watchdog set up to protect rail users' interests.
Please include copies of all the correspondence relating to your complaint.
London TravelWatch,
5-11 Lavington Street, London, SE1 0LL
Tel: 020 3176 2999
Email: enquiries@londontravelwatch.org.uk
Website: http://www.londontravelwatch.org.uk
To enquire about our baggage service for groups as well as sending excess baggage or large items like bikes, musical instruments and any other bulky items on Eurostar:
To request a press pack or for any other media-related issues, please contact:
Eurostar Corporate Communications,
Eurostar Group,
Times House,
Bravingtons Walk,
London N1 9AW
Email: press.office@eurostar.com