What happens if I miss my connection due to a delay or cancellation?
If you are delayed or your train is cancelled you can feel reassured that you can benefit from the Railteam Hop On The Next Available Train (HOTNAT) service. This allows you to take the next high-speed service leaving from the same station as originally planned. (In Paris the stations Paris Nord, Paris Est, Paris Gare de Lyon and Paris Montparnasse are considered as one station for this service.)
This service is free of charge and is subject to the following conditions :
The connection that was missed must be between two high-speed trains of the Railteam Alliance*.
HOTNAT only applies at the station at which you originally planned to change trains (including the Paris stations listed above) and in cases of train delays and train cancellations.
The approval of HOTNAT is subject to the available seats on board each train. Seats are not guaranteed.
*OuiGo, Izy and domectics trains (TER, RER..) are not included.