Travelling from London St Pancras Int’l
Please go to booth number 5 next to the Eurostar ticket gates.

Recommended arrival time: 60 minutes before your train departs.

Travelling from Paris Gare du Nord
For London, customers will need to go to the Eurostar mezzanine on the first floor and speak to a member of our team.
For any other routes, the assistance office on the ground floor of the station opposite platforms 3 and 4 next to Starbucks and the taxi rank.

Recommended arrival time:

• 60 minutes if you’re travelling to London. 

• 30 minutes if you’re travelling to any other station. 

Travelling from Lille Europe
You’ll find the main assistance waiting area at the opposite end of the station to the Eurostar ticket gates.

Recommended arrival time: 30 minutes before your train departs.

Travelling from Marne-la-Vallée - Chessy (Disneyland® Paris)
The meeting point is next to the TGV InOui shop opposite the ticket gates.

Recommended arrival time: 30 minutes before your train departs.

Travelling from Paris-Charles de Gaulle Airport
The assistance office is near the Grandes Lignes ticket office on level 2 of the station, close to entrance N.

Recommended arrival time: 30 minutes before your train departs.

Travelling from Brussels-Midi/Zuid
Head to the Eurostar ticket gates and speak to a member of staff at the desk if you’re travelling to London. Or go to the SNCB Guichet International desk if travelling anywhere else.

Recommended arrival time:  

• 60 minutes before your train departs if you’re travelling to London.  

• 30 minutes before if travelling anywhere else. 

Travelling from Antwerp Centraal
The assistance point is near the Tourist Information office on the ground floor of the station, close to the Keyserlei and Pelikaanstraat entrances.

Recommended arrival time: 30 minutes before your train departs.

Travelling from Liège-Guillemins
Go to the main ticket office hall or the wheelchair accessible terminals next to the ticket machines near the main entrance to the station (esplanade side).

Recommended arrival time: 30 minutes before your train departs.

Travelling from Amsterdam Centraal
Head to the OV information service desk close to the main entrance on the Stationsplein side of the station.

Recommended arrival time:

• 60 minutes before your train departs if you’re on the first train of the day if you’re travelling to London. 

• 90 minutes before your train departs if you’re on any other trains of the day if you’re travelling to London.  

• 20 minutes before departure if you’re travelling anywhere else. 

Travelling from Rotterdam Centraal
Head to one of the two information service desks in the main central hall as you enter the station.

Recommended arrival time:  

• 60 minutes before your train departs if you’re travelling to London.  

• 20 minutes before departure if you’re travelling anywhere else. 

Travelling from Amsterdam Schiphol Airport
Go to the NS International information desk at Schiphol Plaza.

Recommended arrival time: 10 minutes before your train departs.

Düsseldorf Hbf
Arriving by car:
You’ll find the meeting point at Bertha von Suttner Platz which you can only access via Ludwig-Erhard-Allee using the north tunnel. Alternatively, head to the DB Information Desk.

Recommended arrival time: At least 20 minutes before your train departs.

Düsseldorf Airport
Please go to the main travel centre at the airport.

Recommended arrival time: At least 20 minutes before your train departs.

Essen Hbf
Go to the DB information desk at the station.

Recommended arrival time: At least 20 minutes before your train departs.

Duisburg Hbf
Go to the DB information desk at the station.

Recommended arrival time: At least 20 minutes before your train departs.

Dortmund Hbf 
Go to the DB information desk at the station.

Recommended arrival time: At least 20 minutes before your train departs.

Köln Hbf/Cologne
Go to the DB information desk on the ground floor near platform 1 and close to the entrance nearest the cathedral.

Recommended arrival time: At least 20 minutes before your train departs. 

Aachen Hbf
Please go to the main travel centre at the station.

Recommended arrival time: At least 20 minutes before your train departs.