We recommend that you use Google Chrome to claim your compensation. We're sorry for the inconvenience this may cause.
 
There are also a few reasons why you might receive a message advising that you cannot claim compensation online: 

• We need 24 hours from the time your train arrived to get our systems loaded with the compensation information.
• You were delayed by less than 60 minutes, so we can’t offer you compensation
• You booked through Deutsche Bahn, so they’ll need to handle your compensation claim.
• Your ticket was for a connecting journey. You can claim by contacting us, quoting your six-letter booking reference and attaching photos or scanned copies of all your tickets.