Why can't I claim my compensation online?
We recommend that you use Google Chrome to claim your compensation, as there is currently a technical issue which is causing the form to sometimes fail when using other web browsers, such as Internet Explorer. We're sorry for the inconvenience this may cause. If none of these reasons apply to you, please speak to us on Live Chat where we'll be able to assist you further.
There are also a few reasons why you might receive a message advising that you cannot claim compensation online: