Can I change my booking?
Typically, the time and date on your ticket can be changed, but not the origin or destination. Conditions vary according to your fare.
If you decide to travel on a different route, you’ll need to buy a new ticket.
Additionally, the name on your ticket cannot be changed. Anyone else wanting to travel on the same route will have to book their own ticket.
More information on fares and fees
Eurostar Standard and Eurostar Plus
You can change the date and/or time of your ticket up until one hour before your original departure time with no fee. You can’t change your destination.
You can also exchange your ticket to upgrade to Eurostar Plus. Upgrades to Eurostar Premier are not allowed.
Please be aware:
a) if the cost of your new ticket is more than the cost of your original ticket, you will need to pay the difference;
b) if the cost of your new ticket is less than the cost of your original ticket, you will not receive a refund of the difference.
Tickets that are exchanged less than seven days before the departure date to a new later departure date will in all circumstances become non-refundable.
Eurostar Premier
You can exchange the departure date and/or time of your ticket up until 48 hours after your original departure time with no fee. You can’t change your destination.
If the cost of your new ticket is more than the cost of your original ticket, you will be required to pay the difference.
If the cost of your new ticket is less than the cost of your original ticket, you will not receive a refund of the difference.
Read more about our new ticket conditions >
Eurostar SNAP tickets are non-exchangeable, non-refundable and non-transferable.