How can I get in touch with Eurostar?
If you need additional support, find out how to get in touch with our team below, depending on the type of query you have. Club Eurostar If you have any queries about Club Eurostar, email us using our online form and select the category “Club Eurostar”. Website queries Train arrivals and departures Traveller Care Eurostar Traveller Care team Kent House 81 Station Road Ashford Kent TN23 1AP Baggage Services - Currently Closed (+44) 03448 225 822 Email: group.baggage@eurostar.com Lost Property Corporate Communications
Our customer service team is available from 08:00 to 17:00, Monday to Friday and from 08:00 to 15:30 on English bank holidays.
Bookings, exchanges & cancellations
For information about exchanging your ticket or if your train is cancelled, you can find details about your options in Manage Your Booking.
If you need further help, you can contact us via our online form.
(including online booking queries)
If you experience problems making a booking online, or have any queries, comments or suggestions regarding our website we may already have the answer to your question in our Questions and Answers Here.
Alternatively email us using our online form and include your booking reference if your query is about an existing reservation.
Can be found on our live arrivals and departures page
To contact us with comments or suggestions after you have travelled, or if you would like to express dissatisfaction or praise regarding your journey.
Email us via our online form
Write to:
If you are not satisfied with our reply you can contact London Travel Watch
An independent watchdog set up to protect rail users' interests.
Please include copies of all the correspondence relating to your complaint.
London TravelWatch,
5-11 Lavington Street, London, SE1 0LL
Tel: 020 3176 2999
Email: enquiries@londontravelwatch.org.uk
Website: http://www.londontravelwatch.org.uk
To enquire about our baggage service for groups as well as sending excess baggage or large items like bikes, musical instruments and any other bulky items on Eurostar:
Email: lost.property@eurostar.com
To request a press pack or for any other media-related issues, please contact:
Eurostar Corporate Communications,
Eurostar Group,
6th Floor
Kings Place
90 York Way
London
N1 9GE
Email: press.office@eurostar.com