Why can't I claim my compensation online?
We recommend that you use Google Chrome to claim your compensation. We're sorry for the inconvenience this may cause.
There are also a few reasons why you might receive a message advising that you cannot claim compensation online:
- We need 24 hours from the time your train arrived to get our systems loaded with the compensation information.
- You were delayed by less than 60 minutes, so we can’t offer you compensation
- Your ticket was for a connecting journey. You can claim by contacting us, quoting your six-letter booking reference and attaching photos or scanned copies of all your tickets.