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It’s all about the Status points accumulated within your membership year....
Of course, as long as you quoted your membership number when you booked....
To stay in Classique, you don’t need to do anything because you don’t need to reach a certain number of points or journeys....
For every €1, or $1 spent on train tickets, you will earn 1 point. And for every £1 spent, you’ll earn 1.2 points....
Each train will have a limited number of Value tickets in Standard and Standard Premier and the rest will be available as Anytime tickets, until the train is full....
In order to maintain your rewards points balance you need to earn at least 1 point over the course of two years....
Access to our lounges depends on your route, ticket type, and Club Eurostar membership level....
You can purchase a Value or Anytime ticket, in exchange for Reward points....
Joining is free - you just need to create an account....
You can share your points with anyone who’s in Club Eurostar. Find out more....
Everyone gets a digital membership card in the Eurostar app....
Only the points you earn from Eurostar travel....
You can exchange tickets bought with your points once before departure, subject to availability....
If you purchase a combined Eurostar and TGV ticket, you’ll earn reward points and status points based on the total ticket price....
Your membership year ends on the same date every year: the date that you joined Club Eurostar....
No, you can only earn points from tickets in your name....
‘Value’ and ‘Anytime’ refer to the availability of tickets on each train....
Yes you can. You can upgrade an existing paid booking from Standard to Standard Premier or Comfort for 600 points each way per person....
For every £2 you spend on Train + Hotel packages, you'll earn 1.2 points on your own travel....
No, you won’t have to pay anything extra....
Unfortunately, you are not able to redeem Club Eurostar points on your hotel booking....
Yes, you’ll earn points on the total price of the ticket....
Yes, from 7 February 2023 travellers must be at least 16 years of age to join....
You are unable to redeem Club Eurostar points on Train + Hotel bookings....
Yes. If you make any changes or upgrades online, the points will be added to your account....
No, it’s only open to individuals....
No, but you can earn points on a Trains + Hotel booking....
Log in to your account at eurostar.com and go to **claim my points**...
Log in to your account at eurostar.com and go to claim my points....
If you’re an Étoile member, you’ll be allocated two companion vouchers each membership year....
The higher the Club Eurostar tier you’re in, the more flexibility you get....
You can claim missing points or contact the call centre if you think your points have not been transferred correctly....
Yes, we like to share....
At Eurostar, we like to share...
Yes. Please check your account page for your current reward & status points balances....
When we launched the new Club Eurostar programme on 01 October 2023, your membership year was reset...
You will not earn Club Eurostar Status or Reward points for tickets purchased solely with points...
As a Club Eurostar member, you’ll earn Status points for tickets purchased across Eurostar services once you’ve travelled....
In re-aligning the two programmes into one we have had to review the number of points it costs to redeem a free ticket to make it fair for all our members...
Yes. If you have a subscription pass (either a Premium or Frequent Pass), you automatically join Club Eurostar. ...
If you previously had both a Club Eurostar & My Thalys World account then you will keep your current Club Eurostar membership number only....
To align the new programme and variable points values we have issued members of Club Eurostar pre October 1st 2023 20% bonus reward points...
You are now a member of the Club Eurostar programme and assigned a membership number relevant to this programme and access to all the benefits....
You’ll need at least 1,000 points to book a one-way Value ticket outright, using solely points....
Your new Club Eurostar membership level has been allocated based on the number of status points you have earned with Club Eurostar and/or My Thalys World in the 12 months prior to 1 October 2023....
Yes. Your Thalys pass subscription will automatically transfer into the new programme....
Reward and status points are earned based on travel date so you will earn points based on the new earning rates below...
Everyone gets a membership card as soon as they join....
Yes...
If you were previously a member of Club Eurostar then you will be able to access your Club Eurostar account using the same log-in details....
Any unused e-vouchers purchased with miles before 1st October have been refunded to your account at the original value....
Yes, subject to the Terms & Conditions of Reward Tickets you will still be able to use any tickets you have purchased with your Club Eurostar points prior to the launch of the new programme....
As a Club Eurostar member, you’ll earn Reward points for tickets purchased across Eurostar services....
You can! For every €2 or $2 spent, you’ll earn 1 Status point. And for every £2 spent, you’ll earn 1.2 Status points....
There’s no bonus Status points available for any Club Eurostar tier...
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