Can I claim for other expenses incurred because of my delay?
We may be able to help with some expenses but your travel insurer should cover you for most things so it’s best to drop them a line first.
We can only consider reimbursing you for the following expenses if you're stranded as a direct result of your delayed or cancelled train:
- Overnight accommodation
- Food
- Transport between the station and your accommodation
- The cost of calling anyone who was waiting for you at your destination
- The cost of alternative transport by rail, coach, or ferry if:
- We told you your options within 100 minutes of your scheduled departure and you didn’t wait for the next available Eurostar train.
- You refund your unused Eurostar ticket.
- Any other expenses
To see if you can claim, please Contact us and fill in the online form.
Please wait at least 24 hours before making a claim – this will give our systems time to process the details of your disruption.