I’m making a wheelchair booking - what do I need to know? - Eurostar Help Centre
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I’m making a wheelchair booking - what do I need to know?

 

Take a look at our special travel needs page >

Make a wheelchair booking >

Travelling to and from London
When you travel in a wheelchair with Eurostar, we’ll reserve one of our dedicated wheelchair passenger spaces for you, which are in our Standard Premier and Business Premier carriages. You’ll also be able to take a companion with you at a discounted rate.

We’ll set up a ramp for you, help you board the train and get you settled comfortably. It’s a good idea to arrive at the station at least 75 minutes before departure to give you plenty of time and let a member of our team know you’d like a helping hand.

To make your booking on the homepage, click the wheelchair tab under the « search » button.

If you are a person with a disability and need a little help getting through check-in but you’re not confined to a wheelchair, please email us or call us on +44 (0) 330 818 0718 at least 24 hours before your trip. 

We’ll be happy to arrange assistance for you to get to the platform, on the train and off again at your destination.

Travelling between Belgium, France, the Netherlands and Germany

People with reduced mobility and those accompanying them are entitled to station assistance and bespoke rates.

Specific details vary depending on your country of departure.

If you need help boarding the train please make an assistance request at least 24 hours before departure.

For stations in Belgium, France, Germany and the Netherlands, contact one of the Customer Service teams below.

Belgium: (+32) 2 4006776

France: (+33) 170706088

Germany: (+49) (0)30 70070000

The Netherlands: (+31) 9006677888

Travellers with reduced mobility should note that the station assistance service is not automatically included when you book a Eurostar ticket.

Any request can be made immediately after booking and must be registered at least 24 hours before departure.

Passengers who require a wheelchair on our European routes, enjoy the Premium experience, at the fixed price of a Standard ticket.

Passengers with a different disability

Passengers with a disability that does not require a wheelchair are eligible for the Standard fare.

If you need a companion during your trip, you can book directly by calling one of the numbers listed above.

To ensure that seats are available, we recommend making both bookings at the same time.

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