What are the features and ticket conditions of the three travel classes? - Eurostar Help Centre

What are the features and ticket conditions of the three travel classes?

Our three travel classes still include all the features and benefits you know and love, while our new trains offer a few extras, too.
 
All trains

 

Standard

Standard Premier

Business Premier

Arrive at the station just 45-60 minutes before your train departs

 

Two pieces of luggage and one item of hand luggage

 

Buy snacks, drinks and meals on board at Café Métropole

 

 

A light meal and drinks served at your seat

 

 

Spacious coaches and more comfortable seats

 

Complimentary magazines on board

 

Business Premier ticket gates that close a mere 10 minutes before departure

 

 

Three pieces of luggage and one item of hand luggage

 

 

A delicious three course meal designed with Raymond Blanc, plus drinks served at your seat

 

 

Complimentary newspapers on board

 

 

Fully flexible tickets, giving you total freedom to travel when it suits you

 

 

Our boarding guarantee

 

 

Exclusive Business Premier lounge access with free wi-fi, drinks and snacks, newspapers and magazines

 

 

Taxi booking service in our lounges and on board

 

 

 
On our new e320 trains, you'll enjoy a few extra features.
 
New e320 trains

 

Standard

Standard Premier

Business Premier

Free onboard wi-fi

Free onboard entertainment to stream straight to your phone, tablet or laptop

UK and Continental power sockets

Individual reading lights

 

USB sockets

 

 
Read more about our travel classes >

Fare conditions
 
Each travel class has its own conditions, too. These affect how and when you can change your ticket, and whether or not you can cancel your trip and get a refund.
 
Standard
You can change the date or time of your journey – subject to availability – before the planned departure of your original train, by paying a fee of £30 and any difference in fare. These tickets are non-refundable.
 
Standard Premier
You can change the date or time of your journey – subject to availability – before the planned departure of your original train, by paying a fee of £40 and any difference in fare. These tickets are non-refundable.
 
Business Premier
You can change the date or time of your journey – subject to availability – free of charge, or request a full refund any time before or up to 60 days after departure - except on Netherlands routes.
Business Premier tickets to Amsterdam or Rotterdam Centraal are flexible up until departure, but you can’t exchange or get a refund after the train’s scheduled departure time.
 
Find out more about fares and fees >

Manage a booking here >

 

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