Bookings, exchanges & cancellations

• Book online (no service fee)

• Manage your booking online:

- download your ticket
- upgrade*
- change your travel date or time*
- select your seat (journeys to/from London only)
- select your meal preference if you have a Business Premier or Standard Premier ticket (journeys to/from London only)
- view your options if your train is cancelled

*You may have to pay exchange fees and/or the difference in price between your old and your new ticket. Please refer to your ticket after-sales conditions. Find out more

Still need help?
The best way to contact us is via our Contact Us form. This allows us to prioritise queries and respond as quickly and efficiently as possible. If your query is about an existing booking, please provide your booking reference.

Or call us on: +44 (0)3432 186 186 (cost of a local call depending on the operator). A £12 service fee may apply should you choose to book.

For travel to or from London (St Pancras International):
Our customer service team is available:
Monday to Friday - 08:00 - 18:00 (UK time)
Weekends - 08:00 - 15:00 (UK time)
UK bank holidays - 08:00 - 15:30 (UK time)

For any other travel excluding travel to or from London:
Our customer service team is available:
Daily - 06:00 - 21:00 (UK time)

Club Eurostar
Log into your Club Eurostar account to:
- Claim, redeem or share points,
- View your points statement,
- Update your account details.

Still need help?
The best way to contact us is via our Contact Us form. This allows us to prioritise queries and respond as quickly and efficiently as possible.
Alternatively, call us on: +44 (0)3432 186 186 (cost of a local call depending on the operator).

Our team is available:
Monday to Friday - 06:00 - 21:00 (UK time)

Traveller Care
To let us know how your trip went, get in touch with our Traveller Care team.

The best way to contact us is via our Contact Us form where you can provide all details about your enquiry, including attachments where applicable. This allows us to prioritise and investigate queries more efficiently.

For travel to or from London (St Pancras International):
Our customer service team is available:
Monday to Friday - 08:00 - 18:00 (UK time)
Weekends - 08:00 - 15:00 (UK time)
UK bank holidays - 08:00 - 15:30 (UK time)

You can write to:
Eurostar Contact Centre
2nd Floor Kent House
81 Station Road
Ashford Kent
TN23 1AP
United Kingdom

If you’ve submitted a claim to our Traveller Care team but are unsatisfied with the response, or if you haven’t received any response within three months, you may wish to contact an alternative dispute resolution service.

For any other travel excluding travel to or from London:
Our customer service team is available:
Monday to Friday - 06:00 - 21:00 (UK time)

You can write to:
Centre de Contact Eurostar
BP 14
1050 Ixelles
BELGIQUE

Lost Property
If you’ve left something on the train or in one of our departure lounges:

For travel to or from London (St Pancras International):
How to report a lost item depends on where you left it. Please visit our Lost Property page to find out more.

For any other travel excluding travel to or from London:
Call us on: +44 (0)3432 186 186 (cost of a local call depending on the operator)
Our customer service team is available:
Monday to Friday - 06:00 - 21:00 (UK time)

Media Enquiries
If you have any media-related queries, please email press.office@eurostar.com.

Otherwise, you can write to:
Eurostar Corporate Communications
Eurostar International Ltd
Kings Place | 6th Floor | 90 York Way
London N1 9AG
United Kingdom