How can I get in touch with Eurostar?
Phone Bookings Eurostar™ Frequent Traveller Open from 8am to 7pm Monday to Friday and 9am to 5pm at weekends Website queries Open from 8am to 8pm Monday to Friday and 9am to 6pm at weekends. Be sure to have your Booking Reference to hand when contacting us. Train arrivals and departures Traveller Care Eurostar Traveller Care team Kent House 81 Station Road Ashford Kent TN23 1AP Open from 8am to 7pm Monday to Friday and 9am to 5pm at weekends Baggage Services Email: group.baggage@eurostar.com Lost Property Email: lost.property@eurostar.com Corporate Communications
To make a booking over the telephone or to enquire about a previous booking call us on:
If you have any queries regarding Eurostar™ Frequent Traveller membership.
(including online booking queries)
If you experience problems making a booking online, or have any queries, comments or suggestions regarding our website we may already have the answer to your question in our Questions and Answers Here
Alternatively send us an Email
Can be found on our live arrivals and departures page
To contact us with comments or suggestions after you have travelled, or if you would like to express dissatisfaction or praise regarding your journey.
Email: traveller.care@eurostar.com
Write to:
If you are not satisfied with our reply you can contact London Travel Watch
An independent watchdog set up to protect rail users' interests.
Please include copies of all the correspondence relating to your complaint.
London TravelWatch,
169 Union Street, London, SE1 0LL
Tel: 020 3176 2999
Email: enquiries@londontravelwatch.org.uk
Website: http://www.londontravelwatch.org.uk
To enquire about our baggage service for groups as well as sending excess baggage or large items like bikes, musical instruments and any other bulky items on Eurostar:
To request a press pack or for any other media-related issues, please contact:
Eurostar Corporate Communications,
Eurostar Group,
Times House,
Bravingtons Walk,
London N1 9AW
Email: press.office@eurostar.com