If you need additional support, find out how to get in touch with our team below, depending on the type of query you have.

Our customer service team is available from 08:00 to 17:00, Monday to Friday and from 08:00 to 15:30 on English bank holidays.

Bookings, exchanges & cancellations
For information about exchanging your ticket or if your train is cancelled, you can find details about your options in Manage Your Booking.
If you need further help, you can contact us via our online form.
 

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Club Eurostar

If you have any queries about Club Eurostar, email us using our online form and select the category “Club Eurostar”.
 

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Website queries
(including online booking queries)
If you experience problems making a booking online, or have any queries, comments or suggestions regarding our website we may already have the answer to your question in our Questions and Answers Here.

Alternatively email us using our online form and include your booking reference if your query is about an existing reservation.
 

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Train arrivals and departures
Can be found on our live arrivals and departures page

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Traveller Care
To contact us with comments or suggestions after you have travelled, or if you would like to express dissatisfaction or praise regarding your journey.

Email us via our online form

Write to: 

Eurostar Traveller Care team

Kent House

81 Station Road

Ashford

Kent

TN23 1AP

If you are not satisfied with our reply you can contact London Travel Watch
An independent watchdog set up to protect rail users' interests.
Please include copies of all the correspondence relating to your complaint.

London TravelWatch,
5-11 Lavington Street, London, SE1 0LL
Tel: 020 3176 2999
Email: enquiries@londontravelwatch.org.uk
Website: http://www.londontravelwatch.org.uk

 

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Baggage Services - Currently Closed
To enquire about our baggage service for groups as well as sending excess baggage or large items like bikes, musical instruments and any other bulky items on Eurostar:

• (+44) 03448 225 822

Email: group.baggage@eurostar.com

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Lost Property
Email: lost.property@eurostar.com

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Corporate Communications
To request a press pack or for any other media-related issues, please contact:
Eurostar Corporate Communications,
Eurostar Group,
6th Floor
Kings Place
90 York Way
London
N1 9GE

Email: press.office@eurostar.com