What is Eurostar's compensation policy in case of delays? - Eurostar Help Centre

What is Eurostar's compensation policy in case of delays?

Depending on how long you were delayed, you may be able to claim a Eurostar e-voucher.

Length of delay

E-voucher value

60-119 minutes

25% of the value of the affected ticket

120-179 minutes

50% of the value of the affected ticket

180 or more

75% of the value of the affected ticket

E-vouchers are issued in the same currency you used to pay for your ticket.

Claim an e-voucher


We’re sorry for the issue which is causing the links above not to work for some customers.

Please use Google Chrome to claim your compensation.


To claim your e-voucher please go to compensation.eurostar.com/?lang=EN#/


Other Customers Viewed:

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