What is Eurostar's compensation policy in case of delays? - Eurostar Help Centre

What is Eurostar's compensation policy in case of delays?

Depending on how long you were delayed, you may be able to claim a Eurostar e-voucher.
 

Length of delayE-voucher value
60-119 minutes25% of the value of the affected ticket
120-179 minutes50% of the value of the affected ticket
180 or more75% of the value of the affected ticket
E-vouchers are issued in the same currency you used to pay for your ticket.

Claim an e-voucher
 

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