What is Eurostar's compensation policy in case of delays? - Eurostar Help Centre

What is Eurostar's compensation policy in case of delays?

We offer compensation for trains that are delayed over 60 minutes, so depending on how long you were delayed, you may be able to claim a Eurostar e-voucher. The e-voucher amount varies depending on the length of your delay.

Length of delay

E-voucher value

60-119 minutes

25% of the value of the affected ticket

120-179 minutes

50% of the value of the affected ticket

180 or more

75% of the value of the affected ticket

E-vouchers are issued in the same currency you used to pay for your ticket.

We need 24 hours from the time your train arrived to get our systems loaded with the compensation information.

Please use Google Chrome to claim your compensation. All you’ll need is your booking reference and ticket number to claim your e-voucher online.

Or copy this link:
To claim your e-voucher please go to https://compensation.eurostar.com/?lang=EN#/
 
More information on our disruption compensation




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