Meeting cancelled? Feeling unwell? We’re as flexible as possible when it comes to refunds and exchanges.

Typically, the time and date on your ticket can be changed, but not the origin or destination. Conditions vary according to your fare.
If you decide to travel on a different route, you’ll need to buy a new ticket.

Additionally, the name on your ticket cannot be changed. Anyone else wanting to travel on the same route will have to book their own ticket.

More information on fares and fees