How can I use my e-voucher? - Eurostar Help Centre

How can I use my e-voucher?

Simply go to eurostar.com and find the tickets you’d like to book. Then, when you get to the Checkout page, enter your e-voucher code and click Update price.

User-added image

User-added image

Having issues? Here are some tips:

- Enter your 9 digit eVoucher number at checkout.
- Your 9 digit eVoucher number can be found on the eVoucher email we sent you.
- Please do not copy & paste your eVoucher number in to the eVoucher box at checkout, as this can lead to the number not being recognised.
- If you have an 8 digit eVoucher number, add a 0 at the beginning of the number when entering it at checkout.
- You can use multiple eVouchers towards a new train only booking.
- Only 1 eVoucher can be redeemed against Hotel or Train + Hotel bookings.
- If the full amount isn't used, it'll just stay on the eVoucher to be used before the expiry date.
- If the value of your new booking is greater than the value of your eVoucher, you will need to pay the difference.
- The currency of your eVoucher will match your original booking, so the currency of your new booking needs to be the same.
- Any name can go on your new booking.
- You can travel after the date shown on your eVoucher. Just make sure you book your train online before the date shown on the eVoucher.
- It's not possible to use eVouchers towards the cost of an exchange or upgrade.

Was this answer helpful?



Contact Us:

Tweet us!

Phone

Email