How can I get in touch with Eurostar? - Eurostar Help Centre

How can I get in touch with Eurostar?

Phone Bookings
To make a booking over the telephone or to enquire about a previous booking call us on:

  • UK: +44 (0)3432 186 186 (Open from 8am to 8pm Monday to Friday and 9am to 6pm at weekends)

Eurostar™ Frequent Traveller
If you have any queries regarding Eurostar™ Frequent Traveller membership.

  • 03448 117 117 (UK)
  • 01 70 70 99 49 (France)
  • 02 402 24 30 (Belgium).

Open from 8am to 7pm Monday to Friday and 9am to 5pm at weekends


Website queries
(including online booking queries)
If you experience problems making a booking online, or have any queries, comments or suggestions regarding our website we may already have the answer to your question in our Questions and Answers Here
Alternatively send us an Email

  • +44 (0)3432 186 186

Open from 8am to 8pm Monday to Friday and 9am to 6pm at weekends.

Be sure to have your Booking Reference to hand when contacting us.


Train arrivals and departures
Can be found on our live arrivals and departures page


Traveller Care
To contact us with comments or suggestions after you have travelled, or if you would like to express dissatisfaction or praise regarding your journey.

Email: traveller.care@eurostar.com

Call:    +44 (0)3432 186 186

Write to: 

Eurostar Traveller Care team

Kent House

81 Station Road

Ashford

Kent

TN23 1AP

Open from 8am to 7pm Monday to Friday and 9am to 5pm at weekends

If you are not satisfied with our reply you can contact London Travel Watch
An independent watchdog set up to protect rail users' interests.
Please include copies of all the correspondence relating to your complaint.

London TravelWatch,
169 Union Street, London, SE1 0LL
Tel: 020 3176 2999
Email: enquiries@londontravelwatch.org.uk
Website: http://www.londontravelwatch.org.uk

 


Baggage Services
To enquire about our baggage service for groups as well as sending excess baggage or large items like bikes, musical instruments and any other bulky items on Eurostar:

  • 03448 225 822

Email: group.baggage@eurostar.com


Lost Property

  • 03448 224 411 and select option1

Email: lost.property@eurostar.com


Corporate Communications
To request a press pack or for any other media-related issues, please contact:
Eurostar Corporate Communications,
Eurostar Group,
Times House,
Bravingtons Walk,
London N1 9AW

Email: press.office@eurostar.com

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