Find out how to contact us...
Under 12 years old: must travel with a responsible person aged 16 or older....
Check what documents you need to take....
Eurostar only run passenger trains, so leave the car at home and relax en route....
To contact us with a comment or complaint, fill in our Contact Us form...
No, but do bring your passport when you travel as it’ll be checked by UK and French authorities before you board....
Eurostar and Eurotunnel are completely different companies....
Our trains connect the UK with France, Belgium and the Netherlands, but it’s easy to book connecting tickets to other destinations across Europe at eurostar.com...
You’ll find everything you need to know on our careers page....
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Of course...
Since we get a lot of requests from charities, we hold a monthly draw to make sure we give out free tickets fairly....
The x-ray machines we use at our stations are similar to those used for hand luggage at airports...
We recommend taking out a travel insurance policy and getting a EHIC before you speed off to the Continent. Find out all you need to know....
The official GHG conversion factor as produced by DEFRA is 6g CO2e per passenger per km....
Of course, just get in touch (choosing Letter Request from the dropdown list), and we’ll send you all the details you need to make a claim....
Yes...
To request a press pack or for any media-related issues please contact: Eurostar Corporate Communications...
Of course, just get in touch....
Of course – it’s available in French or Dutch, too. Just choose your language or location from the dropdown list at the top of the site....
To stop yourself from receiving any further newsletters you need to log in to your online account click 'Profile and Preferences' then click 'Communication Preferences' .......
If your credit card has been fraudulently used please contact your bank who will initiate an investigation and contact us directly. We are unable to start this process without a request from your ban...
As part of our commitment to protecting the environment, we don’t print brochures any more....
We’re so glad you’d like to say thank you to one of our team. We’d be happy to pass on the message if you email us...
For the latest information on Coronavirus and Eurostar services please visit our Coronavirus page....
Take a look at our corporate and social responsibility site...
Yes...
We're not able to sell you a ticket from or to your local station in the UK at the moment....
Yes it is possible...
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