How can I get in touch with Eurostar?

Find out how to contact us...

Can my child travel alone? If so, what travel documents are required?

No child under 12 years of age can travel alone....

Do I need to take my passport or any visas?

Check what documents you need to take....

Can I take my car on Eurostar?

Eurostar only run passenger trains, so leave the car at home and relax en route....

How do I get in touch with a comment or complaint?

To contact us with a comment or complaint, fill in our Contact Us form...

Do I need to enter my passport details when I book? (API)

No, but do bring your passport when you travel as it’ll be checked by UK and French authorities before you board....

Aren’t Eurostar and Eurotunnel the same company?

Eurostar and Eurotunnel are completely different companies. Eurostar is the high speed passenger train that operates from St Pancras International Ebbsfleet International and Ashford International....

Having trouble on our website?

We’re aware of some issues on eurostar.com that are stopping some customers from making bookings or exchanges. We’re working as quickly as we can to get these issues fixed....

How do I apply for a job with Eurostar?

You’ll find everything you need to know on our careers page....

Which countries do Eurostar trains go to?

Our trains connect the UK with France, Belgium and the Netherlands, but it’s easy to book connecting tickets to other destinations across Europe at eurostar.com...

I’ve forgotten my Eurostar login details, what should I do?

Reset your password >...

Can you confirm that I didn't travel, so I can claim on my insurance?

Of course...

Can I request a charity donation?

Since we get a lot of requests from charities, we hold a monthly draw to make sure we give out free tickets fairly....

Can I put photographic film through the security scanners?

The x-ray machines we use at our stations are similar to those used for hand luggage at airports...

Can I get confirmation that my train was cancelled, so I can claim on my insurance?

Of course, just get in touch (choosing Letter Request from the dropdown list), and we’ll send you all the details you need to make a claim....

Do I need travel or European Health Insurance (EHIC) to travel on Eurostar?

We recommend taking out a travel insurance policy and getting a EHIC before you speed off to the Continent. Find out all you need to know....

What is the Co2 emission factor per kilometer when using Eurostar?

The official GHG conversion factor as produced by DEFRA is 6g CO2e per passenger per km....

Corporate communications

To request a press pack or for any media-related issues please contact: Eurostar Corporate Communications...

I’ve bought a ticket to Brussels-Midi/Zuid – can I use it to travel to another station in the city?

Yes...

Can I get confirmation of my delay, so I can claim on my insurance?

Of course, just get in touch  (choosing Letter Request from the dropdown list),...

How can I stop myself from receiving your newsletters?

To stop yourself from receiving any further newsletters you need to log in to your online account click 'Profile and Preferences' then click 'Communication Preferences' .......

Can I view eurostar.com in another language?

Of course – it’s available in French or Dutch, too. Just choose your language or location from the dropdown list at the top of the site....

My credit card has been used fraudulently whom do I contact?

If your credit card has been fraudulently used please contact your bank who will initiate an investigation and contact us directly. We are unable to start this process without a request from your ban...

Can I get a brochure to help me decide where to go?

As part of our commitment to protecting the environment, we don’t print brochures any more....

How can I say thank you to someone at Eurostar?

We’re so glad you’d like to say thank you to one of our team. We’d be happy to pass on the message if you email us...

Coronavirus and Eurostar Services

For the latest information on Coronavirus and Eurostar services please visit our Coronavirus page....

What is Eurostar doing to help the environment?

Take a look at our corporate and social responsibility site...

Do you have a mobile app?

Yes...

Can I buy National Rail tickets for the UK through Eurostar?

We're not able to sell you a ticket from or to your local station in the UK at the moment....

Can I open an agents account to book tickets on Eurostar?

Yes it is possible...