What security checks are there at the station?

Our security checks are very similar to those you’d find at an airport, just without the limits on liquids. Find out more here....

Is there wi-fi at the station or on the train?

Most of our stations offer wi-fi in public areas......

When should I arrive for my train?

Please download your ticket to see what time we recommend you arrive at the station....

Is there anywhere to leave bags at Eurostar’s stations?

Yes, of course. You’ll find luggage lockers at St Pancras International, Paris Gare du Nord, Brussels-Midi/Zuid and Lille Europe....

Is there car parking at Eurostar stations?

There’s plenty of parking at all of our stations and you may be able to book in advance. Take a look at what’s available....

What stations do Eurostar trains use?

Eurostar trains use the following stations.....

When are the Eurostar ticket offices at the stations open?

Please be aware that due to the ongoing Coronavirus situation, our ticket offices are currently closed....

Is there a Pick-up and drop off point for cars at St Pancras?

Yes, you can pick up or drop off passengers...

I’ve booked from one station, can I board at another?

We're unable to run our services from and to Ashford International and Ebbsfleet International stations this year....

I've lost something, who do I contact?

All non-perishable items are kept at the lost property office at the station where the item was found...

Who can use the Business Premier lounges?

You can use the Business Premier lounges if you’re travelling in Business Premier or if you have a valid Carte Blanche membership card....

What shops are there at St Pancras International?

Plan your St Pancras International shopping...

Can I get assistance for a connecting train journey?

If you're making a connection in the UK just call either National Rail Enquiries (+44 (0)8457 48 49 50) or the individual train operator 24 hours before your journey. The system can book one-off journ...

When should I arrive at the station before travelling between London and the Netherlands?

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I need some extra assistance getting on the train, can I get some help at the station?

Of course. Find out more about how we can help...

Are there any wheelchair friendly taxis in Paris?

G7 taxis (+33 1 4739 0091) are a reliable taxi firm dedicated to providing accessible taxi services round the clock. Please state your exact needs when you call and leave a telephone number....

I’ve bought a ticket to Brussels-Midi/Zuid – can I use it to travel to another station in the city?

Yes...

Can I stay in the Eurostar terminal overnight ready for my early morning train?

It is not possible to stay overnight in the Eurostar terminal. The station is closedjust after the last Eurostar arrives and does not open again until the next morningshortly before the first Euros...

Do I need to go through security and passport control to travel between Brussels and the Netherlands?

No. But keep your ticket handy as you’ll need to scan it at the ticket gates to enter and exit all stations in the Netherlands....

What’s the best way to get to St Pancras International by car?

See a map...

Can I use a biometric passport to board the direct train from London to Rotterdam and Amsterdam Centraal?

Yes...

Do I need to go through security and passport control to travel from the Netherlands to the UK?

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Will our passports be checked at Marne-la-Vallée station (Disneyland® Paris)?

It all depends if you’re travelling on our direct service or with a change in Lille. Find out more....

Is there a Business Premier lounge at Amsterdam or Rotterdam Centraal?

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Are there any wheelchair friendly taxis in London?

Most black cabs in London are equipped with ramps and are accessible for wheelchair users....

Where can I find the Eurostar departures in Amsterdam Centraal station?

You can find the Eurostar departures building at the far end of platform 15b....

I have a pacemaker. Can I go through the metal detector?

If you have a pacemaker, please inform the security team before going through the metal detector....

Entering and leaving Amsterdam or Rotterdam Stations

Read our guidelines to ensure your ticket is scanned correctly at the station’s ticket gates....