General - Eurostar Help Centre

General

How can I get in touch with Eurostar?

Find out how to contact us...

Do I need to take my passport or any visas?

Check what documents you need to take....

Can I take my car on Eurostar?

Eurostar only run passenger trains, so leave the car at home and relax en route....

Can my child travel alone? If so, what travel documents are required?

No child under 12 years of age can travel alone....

Do I need to enter my passport details when I book? (API)

No, but do bring your passport when you travel as it’ll be checked by UK and French authorities before you board....

Aren’t Eurostar and Eurotunnel the same company?

Eurostar and Eurotunnel are completely different companies. Eurostar is the high speed passenger train that operates from St Pancras International Ebbsfleet International and Ashford International....

Can I get an invoice for my booking?

You’ll find the details of your journey including the total cost on your booking confirmation email....

How do I request a V.A.T. receipt?

There’s no VAT charged on Eurostar tickets but you’ll find the total cost on your booking confirmation email, or by logging in to Manage a booking....

How do I get in touch with a comment or complaint?

Find out how to contact us...

How do I apply for a job with Eurostar?

You’ll find everything you need to know on our careers page....

Can I request a charity donation?

Since we get a lot of requests from charities, we hold a monthly draw to make sure we give out free tickets fairly....

I’ve forgotten my Eurostar login details, what should I do?

Reset your password >...

Where can I find a printed timetable?

In line with our 'Tread Lightly' policy aimed at reducing our carbon footprint and that of our customers we no longer produce printed timetables......

Mobile web site and mobile app

We now offer a mobile website and mobile App....

My credit card has been used fraudulently whom do I contact?

If your credit card has been fraudulently used please contact your bank who will initiate an investigation and contact us directly. We are unable to start this process without a request from your ban...

Which countries do Eurostar trains go to?

Our trains connect the UK with France and Belgium, but it’s easy to book connecting tickets to other destinations across Europe Destinations we can take you....

Can I get a brochure to help me decide where to go?

As part of our commitment to protecting the environment, we don’t print brochures any more. Take a look at our destination pages.....

Corporate communications

To request a press pack or for any media-related issues please contact: Eurostar Corporate Communications Eurostar Group Times House Bravingtons Walk London N1 9AW Email: press.office@eurostar.c...

Can I view eurostar.com in another language?

Of course – it’s available in French or Dutch, too. Just choose your language or location from the dropdown list at the top of the site....

How can I say thank you to someone at Eurostar?

We’re so glad you’d like to say thank you to one of our team. We’d be happy to pass on the message if you email traveller.care@eurostar.com....

What are the features and ticket conditions of the three travel classes?

Our three travel classes still include all the features and benefits you know and love, while our new trains offer a few extras, too....

How can I stop myself from receiving your newsletters?

To stop yourself from receiving any further newsletters you need to log in to your online account click 'Profile and Preferences' then click 'Communication Preferences' .......

What is the Co2 emission factor per kilometer when using Eurostar?

The official GHG conversion factor as produced by DEFRA is 0.0018kg CO2e per passenger per km....

How do I close my Eurostar account?

We’ll be sorry to see you go, but you can close your eurostar.com account by logging in,...

Can I put photographic film through the security scanners?

The x-ray machines we use at our stations are similar to those used for hand luggage at airports...

Where can I find out more about 2 FOR 1 museum and gallery entry?

Take a look at our 2FOR1 offer...

Can you confirm that I didn't travel, so I can claim on my insurance?

Of course...

Can I get confirmation of my delay, so I can claim on my insurance?

Of course, just get in touch  (choosing Letter Request from the dropdown list),...

Can I get confirmation that my train was cancelled, so I can claim on my insurance?

Of course, just get in touch (choosing Letter Request from the dropdown list), and we’ll send you all the details you need to make a claim....

What is Eurostar doing to help the environment?

Take a look at our corporate and social responsibility site...

Where can I find out more about strikes?

You’ll find all the latest updates...

Can I buy National Rail tickets for the UK through Eurostar?

Yes, but only as part of a Eurostar booking....

Do I need to print my Ceetiz voucher or can I show it on my phone?

You’ll need to print your voucher so you can hand it over when you arrive for your activity....

Who should I contact if I need help with a Ceetiz booking?

If you’ve got any questions or need some help with a booking...

Can I use my Eurostar e-voucher to book a Ceetiz activity?

Not at the moment, unfortunately....

Why book a tour or activity through Ceetiz?

It’s quick, easy and could save you money....

Can I change the date or the number of people on a Ceetiz booking?

For most bookings, you can make changes free of charge up to seven days before the date of the activity....

Can I book tours and activities through Eurostar?

Yes. We’ve teamed up with Ceetiz to help you find and book activities and experiences in some of Europe’s top cities....

Will I be charged a fee if I cancel a Ceetiz booking?

It depends on your booking, so please check your activity’s individual terms and conditions....

How will I know that my Ceetiz booking has been confirmed?

Once you’ve booked, you’ll get an email from Ceetiz confirming all the details, and another with the voucher for your activity....

Can I see my Ceetiz activity booking at eurostar.com?

At the moment you can only book activities and log in to see your vouchers at ceetiz.com....

Can I book Ceetiz activities in any currency?

You can pay in pounds, euros or US dollars....

Can I earn Eurostar loyalty points when I book an activity with Ceetiz?

Not at the moment....

What are the Ceetiz terms and conditions?

You’ll find full terms and conditions at ceetiz.com...

Can I open an agents account to book tickets on Eurostar?

Yes it is possible...


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