General - Eurostar Help Centre
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How can I get in touch with Eurostar?

Find out how to contact us...

Can my child travel alone? If so, what travel documents are required?

Under 12 years old: must travel with a responsible person aged 16 or older....

What documents do I need to bring?

Check what documents you need to take....

Can I take my car on Eurostar?

Eurostar only run passenger trains, so leave the car at home and relax en route....

How do I get in touch with a comment or complaint?

To contact us with a comment or complaint, fill in our Contact Us form...

What is Advance Passenger Information (API)?

You must provide your Advance Passenger Information (API) before you travel to/from the UK....

Aren’t Eurostar and Eurotunnel the same company?

Eurostar and Eurotunnel are completely different companies....

How do I apply for a job with Eurostar?

You’ll find everything you need to know on our careers page....

I’ve forgotten my Eurostar login details, what should I do?

Reset your password >...

Can you confirm that I didn't travel, so I can claim on my insurance?

Of course...

Can I request a charity donation?

Since we get a lot of requests from charities, we hold a monthly draw to make sure we give out free tickets fairly....

Can I put photographic film through the security scanners?

The x-ray machines we use at our stations are similar to those used for hand luggage at airports...

I’ve bought a ticket to Brussels-Midi/Zuid – can I use it to travel to another station in the city?

On our trains to and from London, on the same day as your journey, you can use your ticket to travel by over-ground train between Brussels-Midi/Zuid and Stations in Zone Brussels...

What is the Co2 emission factor per kilometer when using Eurostar?

The official GHG conversion factor as produced by DEFRA is 6g CO2e per passenger per km....

Can I get confirmation that my train was cancelled, so I can claim on my insurance?

Of course, just get in touch (choosing Letter Request from the dropdown list), and we’ll send you all the details you need to make a claim....

Corporate communications

To request a press pack or for any media-related issues please contact: Eurostar Corporate Communications...

Can I get confirmation of my delay, so I can claim on my insurance?

Of course, just get in touch....

Can I view eurostar.com in another language?

Of course – it’s available in French, Dutch, or German, too. Just choose your language or location from the dropdown list at the top of the site....

How can I stop myself from receiving your newsletters?

To stop yourself from receiving any further newsletters you need to log in to your online account click 'Profile and Preferences' then click 'Communication Preferences' .......

My credit card has been used fraudulently whom do I contact?

If your credit card has been fraudulently used please contact your bank who will initiate an investigation and contact us directly. We are unable to start this process without a request from your ban...

Can I get a brochure to help me decide where to go?

As part of our commitment to protecting the environment, we don’t print brochures any more....

How can I say thank you to someone at Eurostar?

We’re so glad you’d like to say thank you to one of our team. We’d be happy to pass on the message if you email us...

What is Eurostar doing to help the environment?

Take a look at our corporate and social responsibility site...

Do you have a mobile app?

Yes...

Can I buy National Rail tickets for the UK through Eurostar?

We're not able to sell you a ticket from or to your local station in the UK at the moment....

Can I open an agents account to book tickets on Eurostar?

Yes it is possible...

Will there be any travel restrictions in Paris during the Paris Olympic and Paralympic Games?

During the Games, certain areas in and around Paris will be subject to road traffic restrictions....

How can I best prepare for my Eurostar journey to the Paris Olympic and Paralympic Games?

Follow our step-by-step guide below to get ready for your journey to the Games....

What are the official dates for the Olympic and Paralympic Games?

To make the most of your trip, visit the official Olympics website....

What’s the best way to get around Paris this summer?

If you’re looking to use public transport in Paris, the best option is to buy your tickets in advance and avoid queues at the station....

How is Eurostar taking part in the greenest Olympic and Paralympic Games ever?

Safe and sustainable travel is at the heart of everything we do......


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