Guide and assistance dogs

We welcome assistance dogs on board....

I’m making a wheelchair booking - what do I need to know?

Take a look at our special travel needs page...

Can I get assistance for a connecting train journey?

If you're making a connection in the UK just call either National Rail Enquiries (+44 (0)8457 48 49 50) or the individual train operator 24 hours before your journey. The system can book one-off journ...

I need some extra assistance getting on the train, can I get some help at the station?

Of course. Find out more about how we can help...

Can I take my mobility scooter on Eurostar?

You can bring a battery-operated mobility scooter free of charge, as long as it’s no more than 70cm wide by 120cm long....

Are there any wheelchair friendly taxis in Paris?

G7 taxis (+33 1 4739 0091) are a reliable taxi firm dedicated to providing accessible taxi services round the clock. Please state your exact needs when you call and leave a telephone number....

I have a visual / hearing impairment, can someone travel with me?

If you have a visual or hearing impairment and need someone to travel with you your companion can travel for a reduced fare. Since you'll be able to sit in a regular seat if you're not in a wheelchai...

Are there any wheelchair friendly taxis in London?

Most black cabs in London are equipped with ramps and are accessible for wheelchair users....

I have a pacemaker. Can I go through the metal detector?

If you have a pacemaker, please inform the security team before going through the metal detector....