Special assistance - Eurostar Help Centre
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Special assistance

I’m making a wheelchair booking - what do I need to know?

Take a look at our special travel needs page...

Guide and assistance dogs

We welcome assistance dogs on board....

Can I get assistance for a connecting UK train journey?

If you're making a connection in the UK just call either National Rail Enquiries (+44 (0)8457 48 49 50) or the individual train operator 24 hours before your journey. The system can book one-off journ...

I need some extra assistance getting on the train, can I get some help at the station?

Of course. Find out more about how we can help...

Can I take my mobility scooter on Eurostar?

You can bring a battery-operated mobility scooter free of charge, as long as it’s no more than 70cm wide by 120cm long....

I have a visual / hearing impairment, can someone travel with me?

If you have a visual or hearing impairment and need someone to travel with you your companion can travel for a reduced fare....

Are there any wheelchair friendly taxis in Paris?

G7 taxis (+33 1 4739 0091) are a reliable taxi firm dedicated to providing accessible taxi services round the clock. Please state your exact needs when you call and leave a telephone number....

Are there any wheelchair friendly taxis in London?

Most black cabs in London are equipped with ramps and are accessible for wheelchair users....

Where can I find the assistance meeting points at your stations and what time do I need to arrive?

Find the assistance meeting points at our stations....

How can I book assistance for passengers with reduced mobility to go to Paris this summer?

If you’re travelling with a disability, non-visible disability or you’re one of our elderly passengers, we’re here to help....


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