What are the features of the Frequent Pass and Premium Pass subscriptions?

Designed for those who travel regularly in Europe, these subscription passes offer a range of perks and discounts....

How can I purchase or renew a Frequent or Premium Pass?

Frequent and Premium Pass subscriptions offer a bounty of benefits....

If I have a Premium or Frequent Pass, can I join Club Eurostar?

Yes. If you have a subscription pass (either a Premium or Frequent Pass), you automatically join Club Eurostar. ...

I purchased a subscription pass but can’t see it in my account. What happened?

Don’t worry, even if you can’t see it we promise it’s still there....

Is my subscription pass refundable?

Your subscription pass is refundable within 14 days of the purchase date....

Will my current Thalys Pass still be available in the new programme?

Yes. Your Thalys pass subscription will automatically transfer into the new programme....

Am I entitled to an upgrade if I have a Frequent Pass or Premium Pass?

Yes...

I purchased a subscription ticket that does not match my subscription. Can I be reimbursed?

If you made a mistake during the booking process, you can exchange your subscription ticket, or be reimbursed, as the sales conditions of your ticket allow you to do so....

My subscription pass is due to expire soon, how I can renew?

One month before your subscription pass expires, we’ll give you a nudge inviting you to renew....

What’s the difference between Subscription Passes and the Corporate Fares programme?

The Subscription Pass is for personal use....

I paid for my subscription pass by bank transfer, but it has not yet been activated by Eurostar. How long will it take?

Sit tight. Payment validation can vary from 24 hours to 10 days, depending on the country where the payment was initiated....