Whether or not you can get a refund and if you can request it online depends on which travel class you chose and how you booked....
Typically, the time and date on your ticket can be changed, but not the origin or destination....
Only the person named on the ticket may use it....
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Find out how we’ll contact you and what your options are....
If your ticket’s eligible for an upgrade, you can change it online or at the station. Here’s how....
Your ticket is your invoice...
Go to Manage a booking and have your six-letter booking reference to hand. Read more....
Just go to Manage a booking and print it again. Can’t print your own ticket?...
TGV and Thalys connections can be changed through Manage a booking....
Just bring a copy of your marriage certificate with you when you travel. There’s no need to make any changes to your booking or let us know in advance....
Of course...
We are currently experiencing high contact volumes across our phone, email and social media channels, we apologise for any delay but rest assured that we are dealing with contact in priority order....
Error generating ticket messageWhen attempting to print your own ticket you get an error message advising that there is a problem generating your ticket and to try later....
Of course, just get in touch (choosing Letter Request from the dropdown list), and we’ll send you all the details you need to make a claim....
Of course, just get in touch....
Just use a space instead of the hyphen when setting up an account, making a booking or logging in to Manage a booking....
As part of our commitment to protecting the environment, we no longer send tickets out by mail. It’s easy to print them at home or collect them at the station though. Find out how ....
Marne-la-Vallée/Chessy is the name of the station at Disneyland® Paris. It’s just a few minutes’ walk from the station to the park....
The higher the Club Eurostar tier you’re in, the more flexibility you get....
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Don’t worry, even if you can’t see it we promise it’s still there....
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