Making A Booking - Eurostar Help Centre

Making A Booking

How far in advance can I book Eurostar tickets?

Eurostar tickets can usually be booked up to 180 days before your return travel date but there are a few exceptions, Find out more...

How does an Any Belgian Station ticket work?

An Any Belgian Station ticket is a simple way to travel all the way from the UK to some of Belgium’s most beautiful cities. Here’s everything you need to know....

Do I need a ticket for my child who is under four years old?

Children less than four years old do not require a ticket to travel on the Eurostar however they will not be allocated a seat and would need to sit on the lap of an adult....

Can my child travel alone? If so, what travel documents are required?

No child under 12 years of age can travel alone....

Do you offer discounted fares for children?

Yes. Children under four travel free, and kids aged 4-11 can travel on a child fare....

How do I book a FIP or PRIV ticket?

FIP and PRIV tickets can be booked in person at our ticket offices or over the phone. Here are all the numbers you need....

Can I use my interrailing pass on Eurostar?

Yes. Take a look at which passes we accept....

I’m making a wheelchair booking - what do I need to know?

Take a look at our special travel needs page...

How can I pay for my Eurostar ticket?

To book tickets on eurostar.com or over the phone, you’ll need to use a debit or credit card, or e-voucher(s). You can pay in cash if you buy your ticket at the station. Find out more....

Do I need to enter my passport details when I book? (API)

No, but do bring your passport when you travel as it’ll be checked by UK and French authorities before you board....

What types of ticket are available?

See our fares and fees. Take a look at our travel classes...

Can I buy Eurostar gift vouchers?

Yes...

Travelling to Disneyland ® Paris?

When can I book the direct service to Disney? The Disney train runs daily between London and Disneyland ® Paris leaving St Pancras at around 10:15....

Booking to Charles de Gaulle Airport

To include this on your booking please select your destination as Roissy Charles de Gaulle....

Can I choose which currency I pay with on eurostar.com?

You can pay in pounds, euros or US dollars. Just choose your country and language from the dropdown menu at the top of the page to change the currency....

Where can I find the lowest fares?

You’ll find all our offers on the Eurostar deals page....

How do I book a train to Bruges?

To get to Bruges from the UK, book an Any Belgian Station ticket. Here’s how it works....

Can you help me with an online booking?

Of course, just get in touch....

Why am I being told there are no trains available?

It may be that our trains are fully booked or you’re just too early to buy your tickets. Find out more here....

There are more than 9 of us travelling, how do I book?

If there are more than 9 people travelling in your group please contact our Groups team....

Can I book a ticket to travel to one city but return from another city?

It is not possible to book a return ticket to travel to one city but return from another city. For example if you book a return ticket to go to Paris you would not be able to return from Brussels....

Can I buy travel insurance with my tickets?

Yes, if you live in the UK. Find out more....

Do I need to prove my age to book a youth ticket?

Not when you book. When you check in, your passport or ID card will act as proof of age. Find out more....

How can I book a Couchette (sleeper train)

Eurostar do not run couchette trains and we are not able to sell tickets for this service. If you are travelling onward from Paris and want to book a couchette train please contact Voyages- SNCF...

Why are there now cheaper tickets available than when I made my booking?

On exceptionally rare occasions this does happen. Eurostar sell tickets to the general public and also provide large amounts in block bookings to a number of tour operators for onward sale. On occasio...

I have a visual / hearing impairment, can someone travel with me?

If you have a visual or hearing impairment and need someone to travel with you your companion can travel for a reduced fare. Since you'll be able to sit in a regular seat if you're not in a wheelchai...

Do I need to create a eurostar.com account before I book?

No, but it might be helpful if you think you’ll book with us again. It’s free, only takes a minute to set up and you can save all your details to speed up your next booking....

What are the features and ticket conditions of the three travel classes?

Our three travel classes still include all the features and benefits you know and love, while our new trains offer a few extras, too....

How do I book the high speed train between London and Kent?

The javelin train that runs between St Pancras International and stations in Kent is run by southeastern. Find out more....

My country isn’t listed in the booking process, can I still buy tickets?

Of course, just choose United Kingdom from the dropdown menu. Read more about booking....

When does the direct Disneyland® Paris train run?

Direct trains to Disneyland® Paris run on selected days ten months of the year, but you can get there with a quick change throughout the year. Find out more....

How do I make a booking using Eco Cheques?

Eurostar is participating in the Eco Pass/Ecochèques scheme; however it is not possible to use these vouchers to purchase Eurostar tickets directly with us. To exchange your Eco Pass/Ecochèques for E...

I forgot to quote my Plus Points membership number, can I still claim my points?

Unfortunately not. We can only add points to your account if you enter your Eurostar™ Plus Points membership number when you book....

Why is there a service fee to book or exchange a ticket over the phone or at the station?

Most of our customers prefer to use eurostar.com and the Eurostar app to make and manage bookings, and can still do so without paying a service fee....

Why do you charge a credit card fee?

A £3 fee is applied to credit card bookings made by phone at one of our stations or on the internet.......

Can I use Nectar points to buy Eurostar tickets?

Yes. Please go to nectar.com/spend/eurostar.points or call 0344 811 0811 to find out more....

How do I use Eurostar gift vouchers?

To make a booking using a voucher, please call 03432 186 186 or come into the ticket office at St Pancras, Ashford or Ebbsfleet International. Find out more...

If I log in before booking, will my Plus Points be added automatically?

No, you’ll still need to enter your Eurostar™ Plus Points membership number next to your name when you book. Find out more....

Can you tell me about ski train bookings?

Of course, please visit our ski page....

Can I buy National Rail tickets for the UK through Eurostar?

Yes, but only as part of a Eurostar booking....


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