Loyalty Programmes - Eurostar Help Centre

Loyalty Programmes

How can I claim Club Eurostar points for a past journey?

You can collect points for any eligible journeys you made in the last 90 days....

Can I claim Club Eurostar points as compensation for a delay?

Of course, as long as you quoted your membership number when you booked. Claim your points....

How can I reach the next Club Eurostar tier level?

To reach Avantage, you need to earn 400 points from Eurostar travel or do five return journeys in your membership year....

What can I spend my Club Eurostar points on?

Club Eurostar gives you lots of ways to spend your points, depending on which club tier level you're in....

How many Club Eurostar points do I need for a Eurostar ticket?

Whichever direct route you want to travel on, you’ll need the same amount of points. The only variation is whether it’s a Value or Anytime ticket....

How do I Join Club Eurostar?

Joining is free - you just need to create an account....

How do I stay in the same Club Eurostar tier level?

To stay in Classique, you don’t need to do anything because you don’t need to reach a certain number of points or journeys....

How do I earn Club Eurostar points?

You’ll get 1 point for every £1 you spend on Eurostar tickets...

Who can use the Business Premier lounges?

You can use the Business Premier lounges if you’re travelling in Business Premier or if you have a valid Carte Blanche membership card....

Will my Club Eurostar points expire?

To keep all of your points, you need to earn at least 1 point over the course of two years....

Will I get a membership card when I join Club Eurostar?

Everyone gets a digital membership card in the Eurostar app....

Can I share my Club Eurostar points with family and friends?

You can share your points with anyone who’s in Club Eurostar....

I'm in Carte Blanche and want to go into the Business Premier lounge - what do I need to bring with me?

You must have a valid ticket and Carte Blanche membership card, both in your name....

What’s happened to my Eurostar Frequent Traveller status points?

When we made the switch to Club Eurostar, your status points were reset to zero. So, only points you’ve earned since the launch will count towards your club level progression....

Which points count towards reaching the next Club Eurostar tier level?

Only the points you earn from Eurostar travel....

How do I know when my Club Eurostar membership year ends?

Your membership year ends on the same date every year: the date that you joined Club Eurostar....

What are the limits when sharing or receiving Club Eurostar points?

Here you will find the limits on sharing or receiving Club Eurostar points...

As a Club Eurostar member in Carte Blanche, can I take guests into the Business Premier lounge with me?

You can take one guest in with them during the week (Monday to Friday, including bank holidays) and four guests at weekends (Saturdays and Sundays only)....

Can I earn Club Eurostar points from other people's tickets?

No, you can only earn points from tickets in your name....

I want to buy tickets with my Club Eurostar points - what's the difference between Value and Anytime tickets?

‘Value’ and ‘Anytime’ refer to the availability of tickets on each train....

Part of my journey is with another train company - will I earn Club Eurostar points for the whole journey?

It depends who you're travelling with....

I'm in Carte Blanche and want to use the taxi booking service - is it available at every station and how do I use it?

The taxi booking service is available for anyone in Carte Blanche who’s arriving at St Pancras International, Ebbsfleet International, Ashford International, Paris Gare du Nord or Brussels-Midi/Zuid....

Which journeys count towards reaching the next Club Eurostar tier level?

Only journeys which are eligible for points count towards your club level progress....

Can I exchange a ticket bought with my Club Eurostar points?

You can exchange tickets bought with your points once before departure, subject to availability....

Can I earn Club Eurostar points when I exchange or upgrade my booking?

Yes. If you make any changes or upgrades online, the points will be added to your account....

Is there a minimum age for joining Club Eurostar?

Yes, you must be at least 4 to join....

Do single journeys count towards my Club Eurostar tier level?

Yes. We talk about return journeys because most people buy return tickets....

If I buy tickets in a currency other than pounds, how do you work out my Club Eurostar points?

We’ll convert the amount to pounds before working out your Club Eurostar points....

When I buy tickets with my Club Eurostar points, will there be any taxes or fees to pay?

No, you won’t have to pay anything extra....

Can a company set up a Club Eurostar account?

No, it’s only open to individuals....

Can I earn Club Eurostar points on my hotel booking?

Unfortunately, you are not able to earn Club Eurostar points on your hotel booking....

Can I use my Club Eurostar points to save money on Eurostar travel?

Yes, you can use your points to “buy” a discount on Eurostar tickets....

Can Club Eurostar members book travel between London and the Netherlands using their points?

Yes...

Can I use my Club Eurostar points for my hotel booking?

Unfortunately, you are not able to redeem Club Eurostar points on your hotel booking....

If I use my Club Eurostar points for a discount on a Eurostar ticket, will I earn points on the whole ticket?

Yes, you’ll earn points on the total price of the ticket....

Can I redeem my Club Eurostar points on my Train + Hotel booking?

You are unable to redeem Club Eurostar points on Train + Hotel bookings....

How many Club Eurostar points will I earn on a Trains + Hotel booking?

You’ll get 1 point for every £2 you spend on a Eurostar Trains + Hotel booking....

Will I earn Club Eurostar points if I book a standalone hotel on Eurostar.com?

No, but you can earn points on a Trains + Hotel booking....


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