Loyalty programmes - Eurostar Help Centre
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Loyalty programmes

How can I reach the next Club Eurostar tier level?

It’s all about the Status points accumulated within your membership year....

Can I claim Club Eurostar points as compensation for a delay?

Of course, as long as you quoted your membership number when you booked....

How do I stay in the same Club Eurostar tier level?

To stay in Classique, you don’t need to do anything because you don’t need to reach a certain number of points or journeys....

How do I earn Club Eurostar points?

For every €1, or $1 spent on train tickets, you will earn 1 point. And for every £1 spent, you’ll earn 1.2 points....

How many Club Eurostar points do I need for a Eurostar ticket?

Each train will have a limited number of Value tickets in Standard and Standard Premier and the rest will be available as Anytime tickets, until the train is full....

Will my Club Eurostar points expire?

In order to maintain your rewards points balance you need to earn at least 1 point over the course of two years....

Can I access the Eurostar lounges?

Access to our lounges depends on your route, ticket and member status. Upon entry, you can enjoy serene spaces, ideal for working or relaxing....

How can I spend my Reward points?

You can purchase a Value or Anytime ticket, in exchange for Reward points....

How do I Join Club Eurostar?

Joining is free - you just need to create an account....

Can I share my Club Eurostar points and what are the limits when sharing?

You can share your points with anyone who’s in Club Eurostar. Find out more....

Will I get a membership card when I join Club Eurostar?

Everyone gets a digital membership card in the Eurostar app....

Which points count towards reaching the next Club Eurostar tier level?

Only the points you earn from Eurostar travel....

Can I exchange a ticket bought with my Club Eurostar points?

You can exchange tickets bought with your points once before departure, subject to availability....

Part of my journey is with another train company. Will I earn Club Eurostar points for the whole journey?

If you purchase a combined Eurostar and TGV ticket, you’ll earn reward points and status points based on the total ticket price....

How do I know when my Club Eurostar membership year ends?

Your membership year ends on the same date every year: the date that you joined Club Eurostar....

Can I earn Club Eurostar points from other people's tickets?

No, you can only earn points from tickets in your name....

I want to buy tickets with my Club Eurostar points - what's the difference between Value and Anytime tickets?

‘Value’ and ‘Anytime’ refer to the availability of tickets on each train....

How many Club Eurostar points will I earn on a Trains + Hotel booking?

For every £2 you spend on Train + Hotel packages, you'll earn 1.2 points on your own travel....

Can I upgrade my ticket using Club Eurostar points?

Yes you can. You can upgrade an existing paid booking from Standard to Standard Premier or Comfort for 600 points each way per person....

When I buy tickets with my Club Eurostar points, will there be any taxes or fees to pay?

No, you won’t have to pay anything extra....

Can I use my Club Eurostar points for my hotel booking?

Unfortunately, you are not able to redeem Club Eurostar points on your hotel booking....

If I use my Club Eurostar points for a discount on a Eurostar ticket, will I earn points on the whole ticket?

Yes, you’ll earn points on the total price of the ticket....

Is there a minimum age for joining Club Eurostar?

Yes, from 7 February 2023 travellers must be at least 16 years of age to join....

Can I redeem my Club Eurostar points on my Train + Hotel booking?

You are unable to redeem Club Eurostar points on Train + Hotel bookings....

Can I earn Club Eurostar points when I exchange or upgrade my booking?

Yes. If you make any changes or upgrades online, the points will be added to your account....

Can a company set up a Club Eurostar account?

No, it’s only open to individuals....

Will I earn Club Eurostar points if I book a standalone hotel on Eurostar.com?

No, but you can earn points on a Trains + Hotel booking....

I didn’t enter my Club Eurostar membership number when I bought my ticket. How can I claim missing points?

Log in to your account at eurostar.com and go to **claim my points**...

I haven’t received my Club Eurostar points? What can I do?

Log in to your account at eurostar.com and go to claim my points....

What is a companion voucher and how do they work?

If you’re an Étoile member, you’ll be allocated two companion vouchers each membership year....

As a Club Eurostar member, can I board another train on the same day without changing my ticket?

The higher the Club Eurostar tier you’re in, the more flexibility you get....

My points balance doesn’t look correct. What can I do?

You can claim missing points or contact the call centre if you think your points have not been transferred correctly....

Can I claim points when someone else books a ticket for me?

Yes, we like to share....

Have my My Thalys World miles been transferred to Club Eurostar?

Yes. Please check your account page for your current reward & status points balances....

Can I use my points to book a ticket for someone else?

At Eurostar, we like to share...

Why has my membership year changed and my status points balance been reset?

When we launched the new Club Eurostar programme on 01 October 2023, your membership year was reset...

Do I earn Status or Reward points on tickets paid with points?

You will not earn Club Eurostar Status or Reward points for tickets purchased solely with points...

Why are Reward tickets double the cost?

In re-aligning the two programmes into one we have had to review the number of points it costs to redeem a free ticket to make it fair for all our members...

I previously had a Club Eurostar & My Thalys World account, will I keep two membership numbers?

If you previously had both a Club Eurostar & My Thalys World account then you will keep your current Club Eurostar membership number only....

Why has my points balance increased since Oct 1st?

To align the new programme and variable points values we have issued members of Club Eurostar pre October 1st 2023 20% bonus reward points...

If I have a Premium or Frequent Pass, can I join Club Eurostar?

Yes. If you have a subscription pass (either a Premium or Frequent Pass), you automatically join Club Eurostar. ...

Why has My Thalys World membership number changed?

You are now a member of the Club Eurostar programme and assigned a membership number relevant to this programme and access to all the benefits....

How can I book a ticket with my points?

You’ll need at least 1,000 points to book a one-way Value ticket outright, using solely points....

How has my new club level been allocated?

Your new Club Eurostar membership level has been allocated based on the number of status points you have earned with Club Eurostar and/or My Thalys World in the 12 months prior to 1 October 2023....

Will my current Thalys Pass still be available in the new programme?

Yes. Your Thalys pass subscription will automatically transfer into the new programme....

I booked my journey before the launch of the new Club Eurostar programme, but I am travelling after, how many points will I earn?

Reward and status points are earned based on travel date so you will earn points based on the new earning rates below...

Am I entitled to an upgrade if I have a Frequent Pass or Premium Pass?

Yes...

How do I use my digital Club Eurostar card?

Everyone gets a membership card as soon as they join....

Will I still be able to access my Club Eurostar account using my previous log-in details?

If you were previously a member of Club Eurostar then you will be able to access your Club Eurostar account using the same log-in details....

I have an unused e-voucher purchased with My Thalys World miles before Oct 1st. Can I still use this or refund it?

Any unused e-vouchers purchased with miles before 1st October have been refunded to your account at the original value....

I purchased reward tickets using my Club Eurostar points or My Thalys World Miles prior to 1 October 2023, are these still valid?

Yes, subject to the Terms & Conditions of Reward Tickets you will still be able to use any tickets you have purchased with your Club Eurostar points prior to the launch of the new programme....

What are Status points and how do I earn them?

As a Club Eurostar member, you’ll earn Status points for tickets purchased across Eurostar services once you’ve travelled....

What are Reward points and how do I earn them?

As a Club Eurostar member, you’ll earn Reward points for tickets purchased across Eurostar services....

Can I earn Status points on a Train + Hotel package?

You can! For every €2 or $2 spent, you’ll earn 1 Status point. And for every £2 spent, you’ll earn 1.2 Status points....

Can I earn bonus Status points?

There’s no bonus Status points available for any Club Eurostar tier...


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