Loyalty Programmes - Eurostar Help Centre

Loyalty Programmes

How can I claim Club Eurostar points for a past journey?

You can collect points for any eligible journeys you made in the last 90 days....

How can I reach the next Club Eurostar tier level?

To reach Avantage, you need to earn 400 points from Eurostar travel or do five return journeys in your membership year....

Can I claim Club Eurostar points as compensation for a delay?

Of course, as long as you quoted your membership number when you booked. Claim your points....

How do I stay in the same Club Eurostar tier level?

To stay in Classique, you don’t need to do anything because you don’t need to reach a certain number of points or journeys....

Who can use the Business Premier lounges?

You can use the Business Premier lounges if you’re travelling in Business Premier or if you have a valid Carte Blanche membership card....

Will my Club Eurostar points expire?

To keep all of your points, you need to earn at least 1 point over the course of two years....

How many Club Eurostar points do I need for a Eurostar ticket?

Whichever direct route you want to travel on, you’ll need the same amount of points. The only variation is whether it’s a Value or Anytime ticket....

How do I earn Club Eurostar points?

You’ll get 1 point for every £1 you spend on Eurostar tickets...

What can I spend my Club Eurostar points on?

Club Eurostar gives you lots of ways to spend your points, depending on which club tier level you're in....

How do I Join Club Eurostar?

Joining is free - you just need to create an account....

As a Club Eurostar member in Carte Blanche, can I take guests into the Business Premier lounge with me?

You can take one guest in with them during the week (Monday to Friday, including bank holidays) and four guests at weekends (Saturdays and Sundays only)....

Will I get a membership card when I join Club Eurostar?

Everyone gets a digital membership card in the Eurostar app....

Can I share my Club Eurostar points and what are the limits when sharing?

You can share your points with anyone who’s in Club Eurostar. Find out more....

I'm in Carte Blanche and want to go into the Business Premier lounge - what do I need to bring with me?

You must have a valid ticket and Carte Blanche membership card, both in your name....

Which points count towards reaching the next Club Eurostar tier level?

Only the points you earn from Eurostar travel....

How do I know when my Club Eurostar membership year ends?

Your membership year ends on the same date every year: the date that you joined Club Eurostar....

Part of my journey is with another train company - will I earn Club Eurostar points for the whole journey?

It depends who you're travelling with....

Can I earn Club Eurostar points from other people's tickets?

No, you can only earn points from tickets in your name....

Can I use my Club Eurostar points to save money on Eurostar travel?

Yes, you can use your points to “buy” a discount on Eurostar tickets....

Can I exchange a ticket bought with my Club Eurostar points?

You can exchange tickets bought with your points once before departure, subject to availability....

I want to buy tickets with my Club Eurostar points - what's the difference between Value and Anytime tickets?

‘Value’ and ‘Anytime’ refer to the availability of tickets on each train....

How many Club Eurostar points will I earn on a Trains + Hotel booking?

You’ll get 1 point for every £2 you spend on a Eurostar Trains + Hotel booking....

When I buy tickets with my Club Eurostar points, will there be any taxes or fees to pay?

No, you won’t have to pay anything extra....

Can I use my Club Eurostar points for my hotel booking?

Unfortunately, you are not able to redeem Club Eurostar points on your hotel booking....

If I use my Club Eurostar points for a discount on a Eurostar ticket, will I earn points on the whole ticket?

Yes, you’ll earn points on the total price of the ticket....

Do single journeys count towards my Club Eurostar tier level?

Yes. We talk about return journeys because most people buy return tickets....

Can I upgrade my ticket using Club Eurostar points?

Yes. You can upgrade an existing paid booking from Standard to Standard Premier by spending 500 points....

Can I redeem my Club Eurostar points on my Train + Hotel booking?

You are unable to redeem Club Eurostar points on Train + Hotel bookings....

Can a company set up a Club Eurostar account?

No, it’s only open to individuals....

Which journeys count towards reaching the next Club Eurostar tier level?

Only journeys which are eligible for points count towards your club level progress....

Can I earn Club Eurostar points on my hotel booking?

Unfortunately, you are not able to earn Club Eurostar points on your hotel booking....

Is there a minimum age for joining Club Eurostar?

Yes, from 7 February 2023 travellers must be at least 16 years of age to join....

Can I earn Club Eurostar points when I exchange or upgrade my booking?

Yes. If you make any changes or upgrades online, the points will be added to your account....

If I buy tickets in a currency other than pounds, how do you work out my Club Eurostar points?

We’ll convert the amount to pounds before working out your Club Eurostar points....

Will I earn Club Eurostar points if I book a standalone hotel on Eurostar.com?

No, but you can earn points on a Trains + Hotel booking....


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