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Our security checks are very similar to those you’d find at an airport, just without the limits on liquids. Find out more here....
Yes, here’s how....
Unfortunately, we can’t accept pets on board our trains to and from London, between Brussels and Lille or on our Eurostar Suns and Snow routes....
Yes...
Trains across all routes have wi-fi on board and most of our stations offer wi-fi in public areas and in our lounges too....
See our rules on alcohol...
By combining 3G and 4G mobile data signals along the route, we’ll keep you connected where we can as we speed across borders and time zone....
Yes, of course....
Our three travel classes include all the features and benefits you know and love....
Of course, as long as it can be folded. Find out more....
Yes. There are toilets at the end of each coach, as well as disabled toilets and baby changing facilities on board. Read more....
We welcome assistance dogs on board....
Yes, you can take your medication with you, but if you have equipment like an oxygen cylinder, insulin syringes or a large amount of medication, please bring a letter from your doctor to show at secur...
Unlike some airlines, there are no restrictions for travelling on Eurostar when pregnant....
Our free wi-fi uses 3G and 4G signals en route. Due to the nature of the mobile connections, the quality of Internet connection will vary....
No. No smoking of any kind is allowed on board....
We can only guarantee you a meal on the Eurostar part of your journey (if you’re travelling in Eurostar Plus on London routes or in Eurostar Premier on all routes)....
Our wi-fi and entertainment is free for all travellers, so it’s not a service that is included in our compensation policy....
To make sure everyone can enjoy a seamless connection, we’ve restricted app downloads on board....
To make sure everyone can enjoy a seamless connection, we limit connection speed, access to some video and music streaming site...
Yes, absolutely. Find out more....
There are certain usage rights that we need to stick to, and making content available on the app means it’s protected from being copied or shared onto other devices....
Although the network is an open network, we’ve implemented lots of safeguards, so it shouldn’t be possible for other users to get unauthorised access to your device....
We don’t have an iPad app yet, but you can access our onboard entertainment by going to onboard.eurostar.com on your web browser....
You’ll need to enter your name and email address to log into our wi-fi...
An oasis away from the hustle and bustle, our lounges offer exclusivity and comfort, these spaces are ideal for work or pleasure....
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Head over to our Customs page where you’ll find everything you need to know about personal allowances, declaring goods and tax refunds....
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