Onboard - Eurostar Help Centre

Onboard

Is there wi-fi at the station or on the train?

Most of our stations offer wi-fi in public areas......

What security checks are there at the station?

Our security checks are very similar to those you’d find at an airport, just without the limits on liquids. Find out more here....

Can I take my pet on Eurostar?

Guide and assistance dogs are the only animals allowed on Eurostar. Find out more here....

Can I choose my seat?

Yes, if you book on eurostar.com or by calling us and there’s availability on your train. Here’s how....

How much alcohol can I take with me on Eurostar?

See our rules on alcohol...

Where can I plug in my laptop?

There are power points available in some coaches. We have both U.K and European power points located in standard class in coaches 5 and 14 and in Standard Premier and Business Premier in coaches 7 to...

What are the differences between travel classes on the new trains?

What's included for Standard, Standard Premier and Business Premier onboard the new e320 trains...

Guide and assistance dogs

The essentials If you're travelling with a registered guide or assistance dog we'll be happy to welcome them on board with you. Your dog just needs to have been trained by an organisation that's......

Is food and drink available on board?

Yes...

Designed to move you Introducing our beautiful new fleet

After two decades leading the way in high speed cross-Channel train travel, the time has come to breathe new life into our trains....

Can I take a pushchair, pram or buggy with me on Eurostar?

Of course, as long as it can be folded. Find out more....

Can I travel on Eurostar if I’m pregnant?

Of course. If you have any concerns though, please speak to your doctor before you travel....

How do I access onboard entertainment?

Once you’re on the train, you’ll be able to connect to wi-fi and a great range of entertainment, including TV programmes, movies, news and more....

Are there toilets on the train?

Yes. There are toilets at the end of each coach, as well as disabled toilets and baby changing facilities on board. Read more....

Can I take my prescription medication or medical equipment on Eurostar?

Yes, you can take your medication with you, but if you have equipment like an oxygen cylinder, insulin syringes or a large amount of medication, please bring a letter from your doctor to show at secur...

Are the trains non-smoking?

Yes, all of our trains are non-smoking throughout, including the use of electronic cigarettes....

When will wi-fi be available?

Our wi-fi and entertainment system is now switched on our new train....

Can I book a meal on a connecting train (e.g. TGV or Thalys)?

We can only guarantee you a meal on the Eurostar part of your journey (if you’re travelling in Standard Premier or Business Premier). Some European trains have a bar buffet though. Find out more....

How does wi-fi work on board?

By combining 3G and 4G mobile data signals along the route, we’ll keep you connected where we can as we speed across borders and time zone....

Why can’t I download the Eurostar app on board?

To make sure everyone can enjoy a seamless connection, we’ve restricted app downloads on board....

Are you restricting data usage or access to some websites? Can I access Netflix on board?

To make sure everyone can enjoy a seamless connection, we limit connection speed, access to some video and music streaming site...

Can I use my phone or laptop on board?

Yes, absolutely. Find out more....

I can’t seem to watch videos on BBC, CNN etc. Why is that?

To make sure everyone can enjoy a seamless connection, we’ll be limiting access to some news sites that have a lot video content...

Why isn’t my connection working, despite the on board wi-fi signal being strong

Our free wi-fi uses 3G and 4G signals en route. Due to the nature of the mobile connections, the quality of Internet connection will vary....

When will the wi-fi and entertainment system be available

Our wi-fi and entertainment system is now up and running on all of our new trains, so you can connect to a great range of entertainment, including TV programmes, movies, news and more....

What will you do with my name and email address ?

You’ll need to enter your name and email address to log into our wi-fi...

The wi-fi isn’t working. Will you refund my ticket?

Our wi-fi and entertainment is free for all travellers, so it’s not a service that is included in our compensation policy....

Where can I leave feedback?

We’d love to hear your thoughts. Drop us a line....

How secure is the network?

Although the network is an open network, we’ve implemented lots of safeguards, so it shouldn’t be possible for other users to get unauthorised access to your device....

Can I connect to the entertainment system through Facebook?

No, our wi-fi and entertainment is only available through the Eurostar app and your device’s browser....

Do you have an iPad app?

We don’t have an iPad app yet, but you can access our onboard entertainment by going to onboard.eurostar.com on your web browser....

Will we have to pay?

No, access to wi-fi and on board entertainment is free for everyone....

Will it work in the Channel Tunnel?

Yes, subject to connectivity...

Why is more content available when using the Eurostar app?

There are certain usage rights that we need to stick to, and making content available on the app means it’s protected from being copied or shared onto other devices....

What are the features and ticket conditions of the three travel classes?

Our three travel classes still include all the features and benefits you know and love, while our new trains offer a few extras, too....


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