Onboard - Eurostar Help Centre

Onboard

What security checks are there at the station?

Our security checks are very similar to those you’d find at an airport, just without the limits on liquids. Find out more here....

Is there wi-fi at the station or on the train?

Most of our stations offer wi-fi in public areas......

Can I take my pet on Eurostar?

Guide and assistance dogs are the only animals allowed on Eurostar. Find out more here....

Can I choose my seat?

Yes, here’s how....

Is food and drink available on board?

Yes...

How much alcohol can I take with me on Eurostar?

See our rules on alcohol...

What are the features and ticket conditions of the three travel classes?

Our three travel classes still include all the features and benefits you know and love....

Guide and assistance dogs

We welcome assistance dogs on board....

Can I take a pushchair, pram or buggy with me on Eurostar?

Of course, as long as it can be folded. Find out more....

Are there toilets on the train?

Yes. There are toilets at the end of each coach, as well as disabled toilets and baby changing facilities on board. Read more....

How does wi-fi work on board?

By combining 3G and 4G mobile data signals along the route, we’ll keep you connected where we can as we speed across borders and time zone....

Can I travel on Eurostar if I’m pregnant?

Unlike some airlines, there are no restrictions for travelling on Eurostar when pregnant....

Where can I charge my laptop, phone or tablet?

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Why isn’t my connection working, despite the on board wi-fi signal being strong?

Our free wi-fi uses 3G and 4G signals en route. Due to the nature of the mobile connections, the quality of Internet connection will vary....

Can I take my prescription medication or medical equipment on Eurostar?

Yes, you can take your medication with you, but if you have equipment like an oxygen cylinder, insulin syringes or a large amount of medication, please bring a letter from your doctor to show at secur...

Are the trains non-smoking?

Yes, all of our trains are non-smoking throughout, including the use of electronic cigarettes....

Can I book a meal on a connecting train (e.g. TGV or Thalys)?

We can only guarantee you a meal on the Eurostar part of your journey (if you’re travelling in Standard Premier or Business Premier). Some European trains have a bar buffet though. Find out more....

Why can’t I download the Eurostar app on board?

To make sure everyone can enjoy a seamless connection, we’ve restricted app downloads on board....

Are you restricting data usage or access to some websites? Can I access Netflix on board?

To make sure everyone can enjoy a seamless connection, we limit connection speed, access to some video and music streaming site...

The wi-fi isn’t working. Will you refund my ticket?

Our wi-fi and entertainment is free for all travellers, so it’s not a service that is included in our compensation policy....

Why is more content available when using the Eurostar app?

There are certain usage rights that we need to stick to, and making content available on the app means it’s protected from being copied or shared onto other devices....

Do you have an iPad app?

We don’t have an iPad app yet, but you can access our onboard entertainment by going to onboard.eurostar.com on your web browser....

Can I use my phone or laptop on board?

Yes, absolutely. Find out more....

How secure is the network?

Although the network is an open network, we’ve implemented lots of safeguards, so it shouldn’t be possible for other users to get unauthorised access to your device....

What will you do with my name and email address?

You’ll need to enter your name and email address to log into our wi-fi...

Can I book a meal on the Thalys train to Brussels-Midi/Zuid?

Sorry, we can only guarantee you a meal if you’re travelling in Standard Premier or Business Premier on board a Eurostar train between Brussels and London....

Are there any ticket checks between Brussels and the Amsterdam/Rotterdam Centraal?

Yes, a member of our onboard team will check your ticket....

What type of trains will be running between London and Rotterdam/Amsterdam?

We’ll only be using our new E320 trains on the route....

Are under 16s allowed to travel alone on the London to Rotterdam/Amsterdam Centraal route and between Brussels and Rotterdam/Amsterdam Centraal?

No, children under 16 are not allowed to travel on their own from London to Rotterdam and Amsterdam or between Brussels and the Netherlands....

Will you be selling any passes or travel tickets for use in the Netherlands, on board the train from St Pancras International to the Netherlands?

Sorry, at the moment we’re not planning to sell passes on board....

What travel classes can I travel in between the Netherlands and the UK?

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Can I upgrade my ticket at Amsterdam Centraal or Rotterdam Centraal?

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