Compensation - Eurostar Help Centre
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Compensation

What is Eurostar's compensation policy in case of delays?

You are entitled to claim compensation if your train is delayed by 60 minutes or more....

What happens if Eurostar cancels my train?

Find out how we’ll contact you and what your options are....

Why can't I claim my compensation online?

There are a few reasons why some claims can’t be made online. Find out more....

Can I claim for other expenses incurred because of my delay?

We may be able to help with some expenses but your travel insurer should cover you for most things. Find out more....

How can I use my e-voucher?

Simply go to eurostar.com and find the tickets you’d like to book. Then, when you get to the checkout page, enter your 16-character e-voucher code and click ‘Apply’. Your e-voucher code can be found o...

Where can I find my ticket number?

Your ticket number consists of 9 digits and can be located on our website via the Manage Booking tab...

My e-voucher’s about to expire, can I extend it?

Unfortunately not. As long as you book before it expires though, you can travel at a later date. Find out more....

Can I claim Club Eurostar points as compensation for a delay?

Of course, as long as you quoted your membership number when you booked....

Can someone else use my e-voucher?

Bookings made with e-vouchers must be made by the person named on the e-voucher....

Can I use more than one e-voucher to make a booking?

Yes, as long as they’re all in the same currency. If you’ve got a few with different expiry dates, make sure you use up your oldest e-vouchers first....

What’s the deadline for claiming compensation?

You have 3 months from the date of the delay to claim compensation....

I’ve lost my ticket, can I still claim compensation?

Of course. Just send your six-letter booking reference to contactus@eurostar.com and we’ll send your ticket number so you can claim online....

How long is my compensation e-voucher valid for?

Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train....

Can I use an e-voucher towards more than one booking on eurostar.com?

Of course. Just remember that the full value needs to be spent within 12 months of your delayed or cancelled train....

Can I use my e-voucher to book over the phone or with a travel agent?

No, e-vouchers can only be used for bookings made at eurostar.com....

I have a voucher in pounds sterling, can I use it on the French or Belgian version of eurostar.com?

No, the French and Belgian versions of eurostar.com only accept payment in euros, so you’ll need to use your voucher on the UK site....

Can I use my compensation e-voucher on an existing booking?

No. Unfortunately e-vouchers can’t be applied retrospectively to an existing booking....

Can I change the currency of my compensation e-voucher?

No. Compensation e-vouchers are issued in the currency you used to pay for your affected ticket and can’t be changed....

Can I use my compensation e-voucher to buy travel insurance at eurostar.com?

No, e-vouchers can only be used to book Eurostar tickets at eurostar.com....


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