Can I cancel and get a refund online?

Whether or not you can get a refund and if you can request it online depends on which travel class you chose and how you booked....

Can I change my booking?

If you’d like to change your seat number, or the time or date of your booking, you'll find everything you need to know here....

Can I change the name on my booking?

Only the person named on the ticket may use it....

How will I get my tickets?

We recommend printing your tickets at home, saving them on your phone or finding them in the Eurostar app....

What happens if Eurostar cancels my train?

What to do if we have to cancel your train....

How do I upgrade my Eurostar ticket?

If your ticket’s eligible for an upgrade, you can change it online or at the station. Here’s how....

How do I get an invoice or VAT receipt?

There’s no VAT charged on Eurostar tickets...

How do I view a booking online?

Go to Manage a booking and have your six-letter booking reference to hand. Read more....

How do I get my tickets if I have booked a connecting rail journey?

If you book online, we'll send you an email with your booking reference(s), which you can use to get your tickets....

I’ve lost my Eurostar ticket, what should I do?

Just go to Manage a booking and print it again. Can’t print your own ticket?...

Can I change my connecting ticket?

TGV and Thalys connections can be changed through Manage a booking....

My passport’s in my maiden name but my ticket is in my married name, what should I do?

Just bring a copy of your marriage certificate with you when you travel. There’s no need to make any changes to your booking or let us know in advance....

What is the new flexible fare and how does it work?

We’re giving you more flexibility across our fares so you can travel with peace of mind...

Can you confirm that I didn't travel, so I can claim on my insurance?

Of course...

Why do I get an error message when I try to print my own ticket?

Error generating ticket messageWhen attempting to print your own ticket you get an error message advising that there is a problem generating your ticket and to try later....

Can I get confirmation that my train was cancelled, so I can claim on my insurance?

Of course, just get in touch (choosing Letter Request from the dropdown list), and we’ll send you all the details you need to make a claim....

Can I get confirmation of my delay, so I can claim on my insurance?

Of course, just get in touch  (choosing Letter Request from the dropdown list),...

Contacting us in January 2023

We are currently experiencing unprecedented contact volumes across our phone, email and social media channels, we apologise for any delay but rest assured that we are dealing with contact in priority ...

My name has a hyphen, how should I enter it?

Just use a space instead of the hyphen when setting up an account, making a booking or logging in to Manage a booking....

Can I get my tickets through the post?

As part of our commitment to protecting the environment, we no longer send tickets out by mail. It’s easy to print them at home or collect them at the station though. Find out how ....

I’m going to Disneyland® Paris, why does my ticket say Marne-la-Vallée/Chessy?

Marne-la-Vallée/Chessy is the name of the station at Disneyland® Paris. It’s just a few minutes’ walk from the station to the park....