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Can I cancel my ticket and get a refund?

Whether or not you can get a refund and if you can request it online depends on which travel class you chose and how you booked....

Can I change my booking?

Typically, the time and date on your ticket can be changed, but not the origin or destination....

Can I change the name on my booking?

Only the person named on the ticket may use it....

How will I get my tickets?

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What happens if Eurostar cancels my train?

Find out how we’ll contact you and what your options are....

How do I upgrade my Eurostar ticket?

If your ticket’s eligible for an upgrade, you can change it online. Here’s how....

Can I get an invoice for my ticket?

Your ticket is your invoice...

How can I find my ticket?

Go to Manage a booking and have your six-letter booking reference to hand. Read more....

I’ve lost my Eurostar ticket, what should I do?

Just go to Manage a booking and print it again. Can’t print your own ticket?...

Can I change my connecting ticket?

TGV connections can be changed through Manage a booking....

My passport’s in my maiden name but my ticket is in my married name, what should I do?

Just bring a copy of your marriage certificate with you when you travel. There’s no need to make any changes to your booking or let us know in advance....

Can you confirm that I didn't travel, so I can claim on my insurance?

Of course...

Why do I get an error message when I try to print my own ticket?

Error generating ticket messageWhen attempting to print your own ticket you get an error message advising that there is a problem generating your ticket and to try later....

Can I get confirmation that my train was cancelled, so I can claim on my insurance?

Of course, just get in touch (choosing Letter Request from the dropdown list), and we’ll send you all the details you need to make a claim....

Can I get confirmation of my delay, so I can claim on my insurance?

Of course, just get in touch....

My name has a hyphen, how should I enter it?

Just use a space instead of the hyphen when setting up an account, making a booking or logging in to Manage a booking....

Can I get my tickets through the post?

As part of our commitment to protecting the environment, we no longer send tickets out by mail. It’s easy to print them at home or collect them at the station though. Find out how ....

I’m going to Disneyland® Paris, why does my ticket say Marne-la-Vallée/Chessy?

Marne-la-Vallée/Chessy is the name of the station at Disneyland® Paris. It’s just a few minutes’ walk from the station to the park....

As a Club Eurostar member, can I board another train on the same day without changing my ticket?

The higher the Club Eurostar tier you’re in, the more flexibility you get....

I have received a fine. How do I pay?

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If I have a Premium or Frequent Pass, can I join Club Eurostar?

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I purchased a ticket, but not at my Premium or Frequent Pass discounted rate. Can I be reimbursed?

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How long do I have to exchange a ticket purchased with my subscription Pass?

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Is my subscription pass refundable?

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I purchased a subscription pass but can’t see it in my account. What happened?

Don’t worry, even if you can’t see it we promise it’s still there....

I purchased a subscription ticket that does not match my subscription. Can I be reimbursed?

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My subscription pass is due to expire soon, how I can renew?

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I paid for my subscription pass by bank transfer, but it has not yet been activated by Eurostar. How long will it take?

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