Depending on how long you were delayed, you may be able to claim a Eurostar e-voucher. Find out more....
There are a few reasons why some claims can’t be made online. Find out more....
What to do if we have to cancel your train....
Simply go to eurostar.com and find the tickets you’d like to book. Then, when you get to the Checkout page, enter your e-voucher code and click Apply....
We may be able to help with some expenses but your travel insurer should cover you for most things. Find out more....
Ticket numbers are nine digits long and either start with IV or 15. Find out more....
Unfortunately not. As long as you book before it expires though, you can travel at a later date. Find out more....
Of course, as long as you quoted your membership number when you booked. Claim your points....
Bookings made with e-vouchers must be made by the person named on the e-voucher....
Yes, as long as they’re all in the same currency. If you’ve got a few with different expiry dates, make sure you use up your oldest e-vouchers first....
You have one year from the date of the disruption to claim and use your compensation e-voucher....
Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train....
Of course. Just send your six-letter booking reference to contactus@eurostar.com and we’ll send your ticket number so you can claim online....
Unfortunately, we can’t process compensation claims for tickets booked through Deutsche Bahn. Find out more....
No, e-vouchers can only be used for bookings made at eurostar.com....
Of course. Just remember that the full value needs to be spent within 12 months of your delayed or cancelled train....
No. Unfortunately e-vouchers can’t be applied retrospectively to an existing booking....
No, the French and Belgian versions of eurostar.com only accept payment in euros, so you’ll need to use your voucher on the UK site....
No, e-vouchers can only be used to book Eurostar tickets at eurostar.com....
No. Compensation e-vouchers are issued in the currency you used to pay for your affected ticket and can’t be changed....
We’ve extended the expiry date of e-vouchers and gift vouchers due to expire on 30 December 2021....
Please note that our timetables are released throughout the year, showing train times for sale approximately 6 months in advance...
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