What is Eurostar's compensation policy in case of delays?

You are entitled to claim compensation if your train is delayed by 60 minutes or more....

Why can't I claim my compensation online?

There are a few reasons why some claims can’t be made online. Find out more....

What happens if Eurostar cancels my train?

What to do if we have to cancel your train....

Can I claim for other expenses incurred because of my delay?

We may be able to help with some expenses but your travel insurer should cover you for most things. Find out more....

How can I use my e-voucher?

Simply go to eurostar.com and find the tickets you’d like to book. Then, when you get to the Checkout page, enter your e-voucher code and click Apply....

Where can I find my ticket number?

Ticket numbers are nine digits long and either start with IV or 15. Find out more....

My e-voucher’s about to expire, can I extend it?

Unfortunately not. As long as you book before it expires though, you can travel at a later date. Find out more....

Can I claim Club Eurostar points as compensation for a delay?

Of course, as long as you quoted your membership number when you booked. Claim your points....

Can someone else use my e-voucher?

Bookings made with e-vouchers must be made by the person named on the e-voucher....

Can I use more than one e-voucher to make a booking?

Yes, as long as they’re all in the same currency. If you’ve got a few with different expiry dates, make sure you use up your oldest e-vouchers first....

What’s the deadline for claiming compensation?

You have one year from the date of the disruption to claim and use your compensation e-voucher....

I’ve lost my ticket, can I still claim compensation?

Of course. Just send your six-letter booking reference to contactus@eurostar.com and we’ll send your ticket number so you can claim online....

How long is my compensation e-voucher valid for?

Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train....

I booked my ticket through Deutsche Bahn, where can I find my ticket number to claim compensation?

Unfortunately, we can’t process compensation claims for tickets booked through Deutsche Bahn. Find out more....

Can I use my e-voucher to book over the phone or with a travel agent?

No, e-vouchers can only be used for bookings made at eurostar.com....

Can I use an e-voucher towards more than one booking on eurostar.com?

Of course. Just remember that the full value needs to be spent within 12 months of your delayed or cancelled train....

Can I use my compensation e-voucher on an existing booking?

No. Unfortunately e-vouchers can’t be applied retrospectively to an existing booking....

I have a voucher in pounds sterling, can I use it on the French or Belgian version of eurostar.com?

No, the French and Belgian versions of eurostar.com only accept payment in euros, so you’ll need to use your voucher on the UK site....

Can I use my compensation e-voucher to buy travel insurance at eurostar.com?

No, e-vouchers can only be used to book Eurostar tickets at eurostar.com....

Can I change the currency of my compensation e-voucher?

No. Compensation e-vouchers are issued in the currency you used to pay for your affected ticket and can’t be changed....

I want to use my e-voucher but the travel dates I’d like to book for aren’t showing on the website

Tickets might not be on sale yet for your intended journey. Find out more....