Depending on how long you were delayed, you may be able to claim a Eurostar e-voucher. Find out more....
If you were delayed by more than 60 minutes, you can request a partial refund instead of an e-voucher. Find out more....
There are a few reasons why some claims can’t be made online. Find out more....
We may be able to help with some expenses but your travel insurer should cover you for most things. Find out more....
Ticket numbers are nine digits long and either start with IV or 15. Find out more....
Simply enter the e-voucher code on the payment page of eurostar.com, then click Update price. Find out more....
Of course, as long as you quoted your membership number when you booked. Claim your points....
If your train’s cancelled, you can use our Online Free Exchange tool to rearrange your journey....
Unfortunately not. As long as you book before it expires though, you can travel at a later date. Find out more....
Of course. Just pass on the e-voucher code so they can enter it when they’re booking at eurostar.com. Just make sure they book in the same currency as the e-voucher....
Of course. Just send your six-letter booking reference to contactus@eurostar.com and we’ll send your ticket number so you can claim online....
Unfortunately, we can’t process compensation claims for tickets booked through Deutsche Bahn. Find out more....
You have one year from the date of the disruption to claim and use your compensation e-voucher....
Yes, as long as they’re all in the same currency. If you’ve got a few with different expiry dates, make sure you use up your oldest e-vouchers first....
Of course. Just remember that the full value needs to be spent within 12 months of your delayed or cancelled train....
Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train....
No, the French and Belgian versions of eurostar.com only accept payment in euros, so you’ll need to use your voucher on the UK site....
No. Unfortunately e-vouchers can’t be applied retrospectively to an existing booking....
No. Compensation e-vouchers are issued in the currency you used to pay for your affected ticket and can’t be changed....
No, e-vouchers can only be used for bookings made at eurostar.com....
No, e-vouchers can only be used to book Eurostar tickets at eurostar.com....
The compensation levels will be the same as for our other core routes...
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