You are entitled to claim compensation if your train is delayed by 60 minutes or more....
Find out how we’ll contact you and what your options are....
There are a few reasons why some claims can’t be made online. Find out more....
We may be able to help with some expenses but your travel insurer should cover you for most things. Find out more....
Simply go to eurostar.com and find the tickets you’d like to book. Then, when you get to the Checkout page, enter your e-voucher code and click Apply....
Ticket numbers are nine digits long and either start with IV or 15. Find out more....
Unfortunately not. As long as you book before it expires though, you can travel at a later date. Find out more....
Of course, as long as you quoted your membership number when you booked....
Bookings made with e-vouchers must be made by the person named on the e-voucher....
Yes, as long as they’re all in the same currency. If you’ve got a few with different expiry dates, make sure you use up your oldest e-vouchers first....
You have 3 months from the date of the delay to claim compensation....
Of course. Just send your six-letter booking reference to contactus@eurostar.com and we’ll send your ticket number so you can claim online....
Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train....
Of course. Just remember that the full value needs to be spent within 12 months of your delayed or cancelled train....
No, e-vouchers can only be used for bookings made at eurostar.com....
No. Unfortunately e-vouchers can’t be applied retrospectively to an existing booking....
No, the French and Belgian versions of eurostar.com only accept payment in euros, so you’ll need to use your voucher on the UK site....
No, e-vouchers can only be used to book Eurostar tickets at eurostar.com....
No. Compensation e-vouchers are issued in the currency you used to pay for your affected ticket and can’t be changed....
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