Managing your booking, selecting seats and options for getting your tickets

• Can I change the name on my booking?
  

• I’ve lost my Eurostar ticket, what should I do?
  

• My passport’s in my maiden name but my ticket is in my married name, what should I do?
  

Station locations, how to get there, finding your way around and check in procedures.

• What security checks are there at the station?
  

• How early should I arrive at the station?
  

• Is there anywhere to leave bags at Eurostar’s stations?
  

Everything you need to know about what you can and can’t take on board with you

• Is there anything I can't take on Eurostar?
  

• What luggage can I take onboard?
  

• Can I take my bike on Eurostar to/from London?
  

General questions about travelling with Eurostar

• What documents do I need to bring?
  

• Can I take my car on Eurostar?
  

• What is Advance Passenger Information (API)?
  

How to book, special requirements and payment options

• How does an Any Belgian Station ticket work?
  

• Can I buy Eurostar gift vouchers?
  

• Do I need a ticket for my child who is under four years old?
  

Welcome to Club Eurostar

• Can I claim Club Eurostar points as compensation for a delay?
  

All issue relating to onboard the Eurostar

• What security checks are there at the station?
  

• Can I take my pet on Eurostar?
  

• Is food and drink available on board?
  

Information on onward travel and catching connecting services to our non-direct destinations

• How does an Any Belgian Station ticket work?
  

• How do I book a train to Bruges from the UK?
  

• Can I get assistance for a connecting UK train journey?
  

Need a bit of extra help with your luggage, wheelchair, etc..? We’re here!

• Guide and assistance dogs
  

• Can I get assistance for a connecting UK train journey?
  

• I need some extra assistance getting on the train, can I get some help at the station?
  

Terms and conditions for claiming compensation if your train has been delayed.

• What is Eurostar's compensation policy in case of delays?
  

• Can I claim Club Eurostar points as compensation for a delay?
  

• What’s the deadline for claiming compensation?
  

Need help with your hotel booking?

• What documents do I need to bring?