Managing your booking, selecting seats and options for getting your tickets

• Can I cancel and get a refund online?
  

• Can I change my booking?
  

• Can I change the name on my booking?
  

Station locations, how to get there, finding your way around and check in procedures.

• What security checks are there at the station?
  

• Is there wi-fi at the station or on the train?
  

• When should I arrive for my train?
  

Everything you need to know about what you can and can’t take on board with you

• Is there anything I can't take on Eurostar?
  

• How much luggage can I take?
  

• Can I take my bike on Eurostar?
  

General questions about travelling with Eurostar

• How can I get in touch with Eurostar?
  

• Can my child travel alone? If so, what travel documents are required?
  

• Do I need to take my passport or any visas?
  

How to book, special requirements and payment options

• How far in advance can I book Eurostar tickets?
  

• Can my child travel alone? If so, what travel documents are required?
  

• How does an Any Belgian Station ticket work?
  

Welcome to Club Eurostar

• How can I claim Club Eurostar points for a past journey?
  

• How can I reach the next Club Eurostar tier level?
  

• Can I claim Club Eurostar points as compensation for a delay?
  

All issue relating to onboard the Eurostar

• What security checks are there at the station?
  

• Can I take my pet on Eurostar?
  

• Is there wi-fi at the station or on the train?
  

Information on onward travel and catching connecting services to our non-direct destinations

• How does an Any Belgian Station ticket work?
  

• How do I book a train to Bruges?
  

• How do I get my tickets if I have booked a connecting rail journey?
  

Eurostar's dedicated business travel programme and booking platform

• How do I check if my company has Eurostar corporate rates before I sign up to Eurostar For Business?
  

• Most of my travel is personal and I don't want my company to see the transactions on the Eurostar For Business Account
  

• If I keep my current Eurostar.com account separate for the Eurostar For Business Account will I need two email addresses?
  

Need a bit of extra help with your luggage, wheelchair, etc..? We’re here!

• Guide and assistance dogs
  

• I’m making a wheelchair booking - what do I need to know?
  

• Can I get assistance for a connecting UK train journey?
  

Terms and conditions for claiming compensation if your train has been delayed.

• What is Eurostar's compensation policy in case of delays?
  

• What happens if my Eurostar train is cancelled?
  

• Why can't I claim my compensation online?
  

Need help with your hotel booking?

• Do I need to take my passport or any visas?
  

• What’s the difference between a Double Room and a Twin Room?
  

• Can I book accessible hotels?
  

If you’d like a copy of your personal data or wish to make a change, you can contact us by completing our online Data Request Form.

• How do I access my travel history?
  

• How does the online data request form work?
  

• Where can I find out more about how you use my personal data?