Can I get a refund instead of an e-voucher?
If you were delayed by more than 60 minutes, you can claim compensation in the form of a partial refund instead of an e-voucher.
Just fill in this form within 60 days of the disruption. Here’s what you’ll get:
Refunds will be returned within 14 days of us receiving your claim.
Length of delay Refund amount 60-119 minutes 25% of the value of the affected ticket 120 minutes or more 50% of the value of the affected ticket
If you’d prefer an e-voucher to use at eurostar.com, it’s easy to claim online.