Can I get a refund instead of an e-voucher? - Eurostar Help Centre

Can I get a refund instead of an e-voucher?

If you were delayed by more than 60 minutes, you can claim compensation in the form of a partial refund instead of an e-voucher.

Just fill in this form within 60 days of the disruption. Here’s what you’ll get:

Length of delay

Refund amount

60-119 minutes

25% of the value of the affected ticket

120 minutes or more

50% of the value of the affected ticket

Refunds will be returned within 14 days of us receiving your claim.

If you’d prefer an e-voucher to use at eurostar.com, it’s easy to claim online


We’re sorry for the issue which is causing the links above not to work for some customers.

Please use Google Chrome to claim your compensation.

 
To claim your e-voucher please go to https://compensation.eurostar.com/?lang=EN#/
To claim a refund please go to https://prr.eurostar.com/?lang=en#/

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