How can I claim compensation after a delay? - Eurostar Help Centre

How can I claim compensation after a delay?

If your Eurostar journey has been delayed by more than 60 minutes, you’re entitled to compensation. You’ll receive this in the form of a Eurostar e-voucher, which you can use towards your next booking at

All you’ll need is your booking reference and ticket number to claim your e-voucher online. 

Find out more about claiming compensation

If you’d prefer to get a refund, click here

We’re sorry for the issue which is causing the links above not to work for some customers. This is currently being investigated.
To claim your e-voucher please go to
To claim a refund please go to

If the problem continues, to assist our investigation, click the “No” below and leave a comment letting us know what web browser you are using.

Was this answer helpful?

Contact Us:

Tweet us!